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Who are we?
We Are Motorpoint, The UK’s Leading Omnichannel Car Retailer Of Nearly New Cars. At Motorpoint, We All Share The Same Vision. To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done – and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
Role: Sales Support
* Salary: £12.25 per hour + competitive bonus
* Location: Oldbury
* Contract Type: Permanent
* Hours: 40 hours, 5 days out of 7 on a rota – weekend working will be required
Responsibilities
* Delivering fantastic customer service over the phone and face‑to‑face
* Managing administration tasks and resolving customer queries with efficiency
* Using our CRM system to track and resolve customer cases
* Understanding each customer’s needs on arrival and ensuring a smooth handover to the right team member
* Liaising with internal teams to resolve enquiries and complaints
* Working as part of a team to ensure customer service (NPS) targets are met every month
Qualifications
* A full UK driving licence is essential
* Experience of delivering great customer service, from any industry
* Strong communication, organisational and teamwork skills
* Confidence using systems and managing administration tasks
* Enthusiastic, proactive and customer‑focused attitude
* Positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
Benefits
* Paid time off every month to do something that makes you happy
* 28 days holiday plus days off for birthday, marriage or moving house
* Additional holidays for length of service
* Long service awards
* Staff discount on cars and finance options
* Discounts and cash‑back at hundreds of high‑street retailers and restaurants through our “My M.O.T” platform
* Smart tech in partnership with Currys
* Cycle to work scheme
* Pension
* Healthcare
* Enhanced parental leave
* Employee Assistance Programme (EAP)
* Vocational and personal development training courses
* Quarterly team social events
* Team feasts
* Scratch‑card rewards
* Sharesave scheme (SAYE)
* And many more!
Closing Date
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.
Diversity & Inclusion
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
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