We have an exciting opportunity for a Finance Systems Junior Support Analyst to join our Finance team, based in A&O Shearman's Belfast office.
Finance team – Belfast
Globally, Finance is challenged to deliver relevant information and a value‑for‑money service to the decision‑makers of A&O Shearman. The Functional Analyst role sits within the Finance Systems Group department, which coordinates the finance system activities across the A&O Shearman network. As a position in the Group Finance team, this role covers the support of technology solutions for global business objectives and updates to finance process. This means working with people from around the business from start to finish resolving technical issues.
Key Responsibilities
* Provide high‑quality expert financial systems support to users.
* Assist in training and user education.
* Create and maintain administration and user documentation.
* Aid in the identification of functional improvements and participate in their testing and implementation.
* Provide support for solution implementations and rollouts.
What you will do
* Cover routine support tasks and ticket resolution with supporting supervision.
* Participate in training to build knowledge of finance systems and processes.
* Support data entry, documentation, and basic reporting.
* Escalate complex issues to senior team members.
* Contribute to testing and documentation updates as needed.
* Provide precise and methodical financial systems support to our global user community.
* Manage 3E support calls in a timely manner using the agreed incident management processes and systems.
* Record, monitor and escalated software bugs and issues.
* Manage user expectations in a professional and customer‑oriented manner to provide a high‑quality customer service.
* Continuously strive to improve service, processes and use of Finance Systems.
* Daily monitoring and maintenance of the Finance Systems.
* Assist in the maintenance of system sets‑ups and security.
* Assist in the identification of functional improvements in coordination with other FSG team members.
* Assist in the identification of areas for performance improvement and assist in the analysis and testing of subsequent solutions.
* Perform the 3E month‑end and year‑end processes (on a rota basis).
* Develop a deep understanding of the customised Elite 3E solution and peripheral integrated systems.
* Create and maintain administration and user documentation, ensuring all relevant documentation is stored and published within appropriate systems.
* Assist in the creation and maintenance of training documentation and scripts; provide training courses as required so all Finance users have the appropriate knowledge for their role.
* Support and provide cover for other Finance Systems Support Analysts within the Finance Systems Group team.
* Support hours are from 7 a.m. to 7 p.m. UK time, therefore being able to work in shift patterns on a rota basis.
What you will have
* Interest in finance systems and willingness to learn.
* Strong attention to detail and organisational skills.
* Good communication and a proactive attitude.
* Ability to work collaboratively in a team environment.
* Experience of Elite 3E finance and practice management system (or similar) is desired.
* Willingness to learn new systems and underlying technologies to problem‑solve.
* Financial transactional processing knowledge gained from a Finance operational or systems role.
* Excellent communication skills in a service‑oriented environment.
* Ability to multi‑task and work under pressure with excellent time‑management skills.
* Ability to adapt to and implement change.
* A flexible approach and a can‑do attitude – a must.
* Experience working in a global organisation with complex structures.
* Ability to work with others remotely – essential as the team is split over multiple locations.
* Experience within a support and training function.
What we can offer you
We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include our occupational pension scheme, group income protection cover, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back‑up care support, parental and special leave, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, allowing our people to work from home up to 40% of their working time. We do, however, remain committed to working together in person for the remaining 60% of time so that we can learn, grow and succeed together.
We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.
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