About the role
Join to apply for the Tesco Shift Leader - Days - Thornton Marsh Express role at Tesco.
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours each week, with flexibility for 12 hours if desired.
Availability windows are listed below. We provide 3 weeks’ notice of shift schedules.
Availability Windows
* Mon: 15:00:00 – 23:00:00
* Tue: 15:00:00 – 23:00:00
* Fri: 07:00:00 – 15:00:00
Responsibilities
* Work in a fast‑paced retail environment.
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
* Be there for customers, listening to them and helping to ensure they leave the store satisfied.
* Look for ways to improve service, including coaching colleagues and giving feedback.
* Guide and support colleagues in‑store, ensuring a safe working and shopping environment.
* Maintain a great understanding of store performance and assist managers with actions to improve operations.
* Lead from the front and set a great example for colleagues.
* Coordinating the store team to deliver an easy, fuss‑free shopping experience.
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
* Opening and closing the store, completing duty cover, ensuring safety decisions are correct.
* Being the go‑to person for colleagues in the absence of a manager.
* Keeping the store clean, tidy, and well‑presented.
* Supporting managers to coordinate seasonal, community and charity events.
* Contributing to a great team atmosphere thats inclusive of everyone.
* Providing great customer service by listening to customers and putting them first.
* Keeping the team well‑informed with communications, changes, or updates.
* Staying knowledgeable about store performance and improving operations.
* Coordinating store improvements and removing obstacles to great service.
* Following health and safety routines and procedures, ensuring colleagues do the same.
* Recognising and celebrating colleagues who provide great service.
Qualifications
* Great role model with thoughtful customer service.
* Strong relationships with colleagues, creating a positive and inclusive team atmosphere.
* Clear communicator, comfortable with various methods to keep the team informed.
* Comfortable taking the lead and overseeing the store in the absence of a manager.
* Good decision maker, flexible and able to handle change.
* Motivational, inspiring the team to deliver beyond expectations.
* Curious and always looking for ideas to serve customers and the community better.
* Must be 18 or over to apply.
Benefits
* Holiday: 20 days + personal day rising to 22 days after 12 months (plus bank holidays).
* Request flexible working from day one.
* 10% off and 15% at pay‑day weekends via Colleague Clubcard.
* Access to free wellbeing services.
* Life cover of five times your pay and award‑winning pension with matching contributions up to 7.5%.
* Benefits mixer: discounts, shares, cycle‑to‑work schemes, etc.
* Uniform provided and policies to support life events.
* Access to colleague networks.
About Tesco
Our vision is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.” We are committed to diversity, equity and inclusion.
We are proud to have been accredited Disability Confident Leader and commit to an inclusive recruitment process. For more information on accessibility support, click here.
We accept candidates over the age of 18. Applicants for roles involving certain shift times or areas may need to be over the school leaver’s age; see click here.
For more information about Tesco please visit www.tescoplc.com.
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