Field Service Engineer - South West of UK
What is the Position?
Due to the retirement of one of our experienced field service engineers, a position is now available for a dedicated and conscientious candidate to join our team as a Field service engineer .
The role will require the candidate to provide field service support for software and device installation, device repair and calibration for a range of diagnostic medical systems throughout the South West area.
A successful candidate will be expected to travel extensively within the South West of UK region, and possible other areas of the country as demands dictate. Overnight stay close to customer sites would be required at certain times.
This position is for 40 Hours per week. With the ability to work flexible hours and to adapt to changing work schedules, occasional overnight stays required.
About Natus
Natus Sensory is one of the world’s leading manufacturers in the field of medical technology. We deal with technically sophisticated products for the screening, detection, treatment, monitoring, and follow-up of health complaints. We offer a wide range of products ranging from hearing diagnostic systems for newborns to complete measuring devices for the neurological field to IT solutions for medical devices.
Skills Required
* Good general IT knowledge and knowledge of Microsoft Operating Systems
* Previous field service experience desirable but not essential.
* Experience within Healthcare/Medical sector desirable but not essential.
* Ability to troubleshoot, test, repair, and service technical equipment.
* Familiarity with mobile tools and applications.
* Full clean drivers’ licence
* Familiarity with Microsoft Office packages
* Comfortable lifting large loads as may be required to handle some heavy service equipment from time to time.
Job Responsibilities
* Provide professional onsite support for customers for Natus diagnostic and screening products.
* Provide front line support including installation, configuration, and fault finding / rectification on Natus software platforms.
* Manage all on site installation, repair, maintenance, and calibration tasks.
* Good time management skills to ensure customer issues are resolved in a timely and efficient manner.
* Promote Natus service products i.e., service contracts.
* Diagnose errors or technical problems and determine proper solutions.
* Produce timely and detailed service reports.
* Follow all company’s QMS procedures and protocols.
* Cooperate with technical team and share information across the organization.
* Understand customer requirements effectively and make appropriate recommendations.
* Build positive relationships with customers.
* Work with counterparts in UK sales to coordinate and prioritise customer support activity.
* Travel in the UK & IE if required.
Benefits
* Salary + Variable commission plan.
* Company car + expenses.
* Computer / Phone.
* Pension
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