We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.
About you:
* You are passionate about Customer Success and get a kick out of resolving a customer issue. You don't accept the basics in life and you are restless in your efforts to excel both at work and outside of work. You have experience of dealing with large numbers of customers, are analytical (comfortable with data) and a great problem solver. You excel in building relationships both with Customers and internal stakeholders.
Day to Day you will:
* You'll proactively support and respond to customer needs, ensuring every interaction adds value and drives satisfaction.
* You'll collaborate closely with internal teams to resolve issues and escalations, taking full ownership of the process to exceed expectations.
* You'll lead and deliver a dynamic programme of Success Events and Webinars, partnering with teams like Marketing, Product, and Professional Services to strengthen customer relationships.
* You'll stay on top of Support cases, Community feedback, and NPS data to identify trends and opportunities for improvement.
* You'll engage directly with a wide range of customers—including during challenging moments—so confidence, empathy, and strong communication are key to your success.
Your skills and experiences might also include:
* You bring strong interpersonal skills, genuine customer empathy, and a drive to solve problems with creativity and persistence.
* You're confident influencing both internal and external stakeholders through negotiation, persuasion, and collaboration.
* You think analytically, thrive in data-driven environments, and naturally seek out ways to improve processes and outcomes.
* You're a fast learner with the ability to juggle multiple projects, adapt to new technologies quickly, and thrive in both independent and team settings.
You're committed to continuous learning, open to feedback, and excited to grow your skills for the benefit of both your personal development and your team's success
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.