Client Services Director – Experiential & Creative Production
London | OTE £95K–£100K+
The CoCo Group is proud to be partnering with a highly respected creative production agency to find a Client Services Director ready to lead, build, and elevate a newly formed division that will be central to their continued growth.
This is a unique opportunity to join an organisation known for turning ambitious creative concepts into globally celebrated experiences across sports, events, immersive, exhibitions, retail, and media. With a reputation built on innovation and technical brilliance, our client is poised for exciting expansion — and they need a strategic leader to help make it happen.
The Role
You’ll establish and lead a brand-new client services function, becoming the cornerstone of client relationships. You'll work closely with internal teams and senior stakeholders, overseeing high-value projects from pitch to delivery while growing and diversifying existing and new client accounts.
You’ll also:
* Develop and lead client relationship and retention strategies
* Drive business development, cross-sell and upsell across an impressive portfolio
* Represent the company at industry events, exhibitions, and trade shows
* Oversee proposals and pitch creation, leading negotiations and contract agreements
* Onboard and manage client accounts, ensuring premium delivery at every stage
* Mentor and embed a client-first culture across the business
About You
You're an experienced leader from the experiential, events or creative industries — with a passion for storytelling, a sharp commercial eye, and the ability to command a room. You know how to build and scale high-performing teams, create world-class pitches, and foster long-lasting client partnerships.
You bring:
* Senior-level client services experience in the creative, experiential or events sector
* Proven success in business development and account growth
* Leadership experience, with the ability to mentor and inspire
* Exceptional communication, strategic thinking, and organisational skills
* Familiarity with production-led environments (highly desirable)
Please apply today to be considered, looking forward to hearing from you.