Job Description
Hostel Assistant - Northern Ireland Housing Executive - Newtownabbey
This is a great opportunity to join the Northern Ireland Housing Executive as a Hostel Assistant, supporting vulnerable individuals in a frontline housing role. If you have strong customer service skills and enjoy a varied, hands-on position, we want to hear from you. About the role:
1. £13.26 per hour
2. Hillview Hostel, Newtownabbey
3. Monday - Friday
4. 37 hours per week,
5. Holidays: 35 days pro rata
6. Duration: Temporary, ongoing
What you'll be doing in this role:
7. Support new residents with registration and advice on relevant particulars
8. Assist in hostel maintenance, including cleaning duties and identifying and reporting repairs needed
9. Liaising with the housing advisors to help address resident's support needs
10. Other duties when required including health and safety checks
What you'll need for this role:
11. Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year’s relevant customer service or general administrative experience
12. OR Have five GCSEs* (Level 2), or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience
13. OR Can demonstrate three years’ experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
14. Experience of direct delivery of relevant customer service to the public via telephone or face to face
15. Experience in dealing appropriately with customers in a challenging environment
16. Must have access to a car
17. As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you.