Overview
Join to apply for the Onboarding and Induction Coordinator role at Community Integrated Care.
This is a full-time, permanent post and you can be based anywhere in the UK but you must be able to travel to our head office in Widnes as and when required (normally 2-3 times a year).
Help us to onboard the top talent to give the people we support the 'best lives possible'! We are on an exciting journey of transformation and growth and you will join our experienced and supportive recruitment division.
What is The Deal for you?
* Flexibility: You can work your full-time hours over 4 days for a long weekend or over 5 days to suit your commitments.
* Hybrid Working: Option to work from home or from one of our regional offices, or a blend of both.
* Benefits: Retail discounts, holiday discounts, cycle to work scheme and travel discounts via our benefits app.
* Development: We will support your career development and new experiences.
* Dare to Learn: Access to our online training platform for courses and qualifications.
* Support: Employee Assistance Programme (24/7), financial support options, and a wellbeing fund.
Role purpose
As our Onboarding and Induction Coordinator, you will drive a warm, efficient, and compliant onboarding experience for new colleagues. You’ll ensure new starters feel welcomed, supported, and prepared from offer to induction, while maintaining rigorous standards that meet legal, regulatory, and organisational requirements. This role bridges recruitment and operational delivery to ensure a seamless transition into service.
Day to day (not exhaustive – see attached job description)
Responsibilities
* People-Centred Onboarding
o Act as the primary contact for new starters, delivering a warm and engaging welcome.
o Guide candidates through each onboarding stage, ensuring clarity, support, and access to systems and documents.
o Liaise with Service Leaders to ensure timely handover and readiness for start dates.
* Stakeholder Collaboration
o Provide regular updates to regional teams on candidate progress.
o Escalate concerns to maintain engagement and minimise delays.
o Prompt leaders to prepare new starter packs for a consistent experience.
* Operational Excellence
o Conduct onboarding file audits and quality checks.
o Monitor onboarding pipelines, identify trends, and escalate risks to improve regional recruitment KPIs.
o Support TUPE transitions and acquisitions with coordinated onboarding and induction support.
* Compliance and Systems
o Manage pre-employment checks including DBS/PVG, Eligibility to Work, and references.
o Use systems such as Eploy, NSL Valid8, Access, RefNow, Ucheck, Disclosure Scotland, and Agresso to maintain accurate candidate records.
o Ensure confidentiality and legal compliance when handling sensitive data.
Our ideal Candidate
Qualifications, Skills And Experience
* Background in customer service, recruitment, administration, or call centre environments.
* Experience managing compliance checks and working towards shared team goals.
* Strong IT skills (Microsoft Office and recruitment systems).
* Excellent communication and customer service abilities.
* High attention to detail and accuracy.
* Comfortable engaging with diverse stakeholders via phone and in person.
* Ability to adapt to changing environments and provide professional solutions.
* Passionate about delivering a positive candidate journey.
* Team-oriented, motivated, and eager to learn.
* Confident in managing processes and meeting targets.
Why join us?
This is more than just a coordination role—it’s a chance to shape the first impression of our charity for every new colleague. You’ll be part of a supportive team that values excellence, collaboration, and compassion, helping us recruit and welcome the best talent to support the people we serve.
Please note, if you are interested in this role, we welcome your application as soon as possible. Depending on the volume of applications received, the vacancy may be closed before the advertised end date.
Interested and want to know a bit more?
To find out more about our charity, check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s
We’re proud to be a Hive HR Employee Voice Certified organisation, recognizing our commitment to creating a culture where colleagues are encouraged to share feedback and where it is acted upon to drive positive change at every level.
In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared feedback and insights, giving us an Employee Net Promoter Score of +34. The ENPS measures willingness to recommend us as a good place to work.
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