MAIN PURPOSE OF ROLE: To act as the first point of contact for customers, ensuring a seamless experience from booking to vehicle collection. To manage all administrative aspects of the repair process, including courtesy car coordination, invoicing, and customer updates. To handle customer enquiries professionally, maintain high service standards while adhering to GDPR and company policies. MAIN TASKS Customer Service & Bookings: * Greet customers in person and over the phone, handling all enquiries professionally and efficiently. * Book customer vehicles for repair, providing accurate estimates of repair timelines. * Explain the repair process to customers, ensuring they understand any excess payments, insurance procedures, and estimated completion times. * Update customers on the progress of their vehicle repairs, addressing any concerns promptly. * Manage complaints effectively, escalating issues to the appropriate person if necessary. Administration & Compliance: * Remove the job card from the job pack upon arrival on site and promptly hand it to the VDA or Bodyshop Manager responsible for notifying the workshop that the vehicle is on-site and ready to begin. * Maintain a well-organised filing system for job cards, invoices, and associated paperwork. * Process payments securely and in line with financial policies, including the collection of excess payments for insurance claims. If the secure pa...