Job Req Number: 113700
Time Type: Full Time
HR Operations Supervisor
Wythenshawe or London Heathrow (may require some travel to other sites Heathrow/Wythenshawe/Harwich)
Mon‑Fri, 37.5 hours per week
We are looking for a confident and people‑focused HR Supervisor to lead our HR Service Desk and play a key role in delivering an excellent employee experience. In this role, you will manage a team of six HR Service Desk Assistants who provide first‑line HR support to employees and managers. You will ensure HR queries are resolved efficiently, onboarding runs smoothly, and service standards are consistently met, all while driving continuous improvement across HR operations.
What will you be doing?
* Lead and support the HR Service Desk, ensuring timely, accurate, and high‑quality HR support
* Act as the first escalation point for complex or sensitive HR queries, working closely with HR Partnering teams
* Monitor workload, trends, SLAs, KPIs, and service quality, escalating risks or issues where needed
* Coach, develop, and performance‑manage your team, promoting a culture of service excellence and learning
* Oversee case management, compliance, and data confidentiality, supporting audits as required
* Drive process improvements and efficiencies in collaboration with senior HR leaders
* Support HR systems enhancements and take part in UAT when required
* Work closely with Payroll, IT, HRIS, Talent Acquisition, Benefits, and line managers to ensure joined‑up HR delivery
About You
* Previous experience supervising or managing an HR operations/ shared‑services team
* Excellent knowledge of HR processes, policies, and employment legislation
* A customer‑focused mindset with excellent communication and problem‑solving skills
* Confident managing escalations, priorities, and competing workloads
* A passion for developing people and improving how HR services are delivered
What can we offer you?
* Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
* Enhanced Annual Leave Entitlement from your start, which increases with length of service.
* Salary Sacrifice Car Scheme for Ultra‑Low Emissions Cars
* Salary Sacrifice Cycle Scheme
* WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
* LifeWorks app for access to cashback and discounts on high street and online brands.
* Life Insurance and which includes access to expert probate support.
Please be aware that all successful candidates will undergo necessary right‑to‑work checks and certain sites require 5‑years’ worth of referencing and criminal record checks.
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