Freightserve recruitment are looking for an experienced Freight Customer Service Person who has Import / Export experience. The company are in a period or growth and looking to add a new member of staff to their growing team. The company are a niche company based in the West End of London.
The role involves, but is not limited to, the following responsibilities:-
* Assist with shipping documentation
* Provide quotations to current and potential customers
* Liaise with offices abroad
* Keep customer up-to-date, via email and telephone
* Provide solutions to our customers requirements
* Answer telephone calls and email enquiries
* Stock maintenance for customers
* Travel abroad when necessary
* Build and maintain relationships with customers
* Assist the Manager and colleagues as necessary in order to support the team.
* Undertaken additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors.
The knowledge, skills and experience required:-
1. Basic knowledge of import/export customs procedures/customs clearance
2. Experiences in customer service / logistics
3. Ability to build and maintain good working relationships with customers and colleagues
4. Attention to details and problem-solving skills
5. A good knowledge of the English language, both verbal and written
6. The ability to prioritise and...