Job Description:
Senior SACT (Systemic Anti-Cancer Treatment ) Navigator
Cromwell Hospital, London SW5 0TU
Permanent
Competitive Salary + Fantastic Benefits
Full Time – 37.5 hours a week
Monday to Friday
We make health happen.
The Senior Systemic Anti-Cancer Treatment (SACT) Navigator is a key role within the multidisciplinary team, responsible for the physical, social and psychological needs of patients and carers who attend the oncology unit throughout their treatment pathway and will, with the support of the Deputy Matron, be responsible for co-ordinating the patient pathway and ensuring that the supportive administration for all oncology patients runs effectively and efficiently.
The post holder will lead the team of administrators within the oncology unit and have daily direct contact with patients and their families, providing support, advice and be the main point of contact liaising with the medical, nursing and pharmacy teams.
Duties & Responsibilities:
Patient Pathway
* Co-ordinate the activities of the oncology unit to maximise efficiency and prevent delays within the pathway. This includes allocating patient space effectively.
* Liaise with the medical, nursing and oncology pharmacy staff to co-ordinate the supply of SACT so that it is available for the time of each patient's appointment.
* Triaging telephone calls during working hours to provide basic advice, support and signposting. This includes responding to queries from Self-Pay patients, ensuring that they obtain guidance about how to book appointments.
* Ensuring that all investigations are booked, results are available and authorised appropriately, prescriptions and consent are in place and medication ordered, prior to patients receiving treatment.
* To scan all medical reports, consents and other documents onto the Oncology Management System (OMS).
* Ensure the appropriate management of patient information and the co-ordination of patient pathways through collaborative working with medical secretaries, MDT coordinators, clinical nurse specialists and other departments as required.
* Ensure all patients are booked for their treatment / admission both on OMS and Compucare as soon as date identified.
Management and Leadership
* Line manage the team of administrative staff within the oncology department and ensure that all People processes and policies are followed.
* Manage any disciplinary processes with support from the Deputy Matron.
* Ensure that regular 1:1's are conducted along with mid-year and end of year reviews are completed with staff having clear goals set in line with hospital objectives.
* Provide excellent leadership across the department, working closely with the Deputy Matron and Quality Manager to ensure that world class care and service is provided.
Financial & Insurance Administration
* Secure pre-authorisation for patient admissions / attendance through insurance portals, direct calls, and email correspondence with insurers.
* Liaise with International Patient Centre for all logs as required.
* Working with the pharmacy team, provide cost estimates and formal quotes for Self-Pay patients, responding promptly to pricing enquiries. This includes queries from Consultants for their Self-Pay patients.
* Conduct Pre-Admission courtesy calls to confirm patient details, financial clearance, credit card authorisation, and registration form completion.
Quality and Governance
* Review the treatment schedules and ensure that all appointments are correctly booked and that capacity is maximised within the oncology unit.
* Assist in the development of care pathways and use initiative to implement improvements to the administrative element of the pathway.
* Identify areas where targets are not achieved and undertake process mapping to identify bottlenecks and improve performance.
* Support in audits required by the clinical or finance team as required.
* Stay updated on hospital policies and ensure these are adhered to.
* Work with commercial finance to continuously improve the pathway and processes.
Patient Centric Communication and Team Collaboration
* Build strong relationships with consultants, medical secretaries, nursing staff, pharmacy team, finance teams and other hospital departments to ensure seamless coordination.
* Always maintain confidentiality, ensuring patient information is handled in line with GDPR and hospital policies.
* Promote a culture of continuous improvement, actively seeking and implementing feedback to enhance patient experiences.
* Analytical, problem solving to determine appropriate customer pathways.
* Work with commercial finance and other relevant stakeholders to develop packages of care for oncology patients.
Professional Development
* To be responsible for own learning in knowledge base relevant to own clinical area including mandatory training.
* To participate in regular formal supervision and develop a personal development plan that links into the department, and hospital, goals and objectives.
* To be responsible for managing own daily timetable of delegated tasks.
Skills & Experience required
* Experience working in clinical environment & Clinical background
* Experience of managing a team
* Experience of oncology
* Experience in independent healthcare is an advantage
* Experience of dealing with people who may be anxious or distressed
* Experience of change and implementing new processes
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Annual performance-based bonus
* Support with travel costs via a season ticket loan or cycle2work
* Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately
Please note that the application deadline for this role is the end of Friday 12 December
Time Type:
Full time
Job Area:
Administration
Locations:
Cromwell Hospital London