As the IFS System Support Analyst will play a key role in supporting, maintaining, and enhancing the IFS ERP platform across functions within a fast‑paced engineering business. This role blends operational support, system documentation, user training, and continuous improvement. This is an ideal role for someone with a projects and/or procurement background who is eager to expand into systems, process optimisation, and cross‑functional collaboration.
Key Responsibilities
IFS Support & Ticket Management
* Manage and resolve IFS support tickets across projects and procurement modules.
* Identify common issues, recurring themes, and opportunities for process improvement.
* Support the Projects and Procurement Systems Lead in troubleshooting and root‑cause analysis.
* Monitor query screens daily, flag errors, and learn how to resolve them with guidance.
Documentation & Training
* Maintain and update ClickLearn documentation for all projects & procurement processes.
* Create new ClickLearn content for additional projects & procurement areas as knowledge grows.
* Work through existing projects & procurement ClickLearns lower environments to build broad system understanding.
* Deliver user training sessions and support new starters or new process rollouts.
Continuous Improvement & Stakeholder Engagement
* Engage proactively with projects & procurement teams and business stakeholders to identify areas for improvement.
* Promote best practices, encourage adoption of standardised processes, and support change management.
* Recognise and champion standout users and SMEs across the business.
Project & Upgrade Support
* Participate in Go Live Implementations, training and rollout activities.
* Support system upgrade testing, including regression testing and validation of new functionality.
* Assist with KPI reporting for fresh tickets and system performance metrics.
Data & System Administration
* Maintain base data within IFS to ensure accuracy and consistency.
* Over time, take on additional responsibilities in IFS such as: Time corrections, User setup and permissions and company configuration.
* Supporting acquisitions by understanding new business processes and helping integrate them into IFS and MARCH workflows.
Daily Tasks
* Run Transfer Transactions jobs.
* Monitor query screens for errors and escalate or resolve as appropriate.
* Support users with day‑to‑day IFS queries and issues.
Skills And Experience
* Experience working with ERP systems — IFS experience is essential.
* Understanding of projects & procurement processes (in addition to supply chain, finance, service, CRM and HR).
* Projects and/or procurement background beneficial but not essential.
* Positive, proactive mindset with a strong willingness to learn.
* Confident working independently and collaboratively within a team.
* Strong communication skills and ability to engage with stakeholders at all levels.
* Comfortable working in a changing environment and motivated by challenge and growth.
What we offer
* A competitive salary and benefits package appropriate to this position.
* An employer who values the ongoing wellbeing of its employees.
* Career development within a successful and growing business.
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