A bit about us We are part of the Irwin Mitchell Group, specializing in secured/unsecured debt recovery and litigation services. At Ascent we place the customer at the heart of our operations, ensuring that within our customers most vulnerable times, we offer the support they deserve. You will play a huge part in the ongoing success of Ascent by liaising with our clients, customers and field based agents to assist in the collection and recovery of contracted repayments due to achieve the maximum recovery of the clients debt. What we offer you We offer a number of benefits that cover lifestyle, colleague recognition, health & wellbeing and finances. Some of these amazing benefits include: A competitive pension scheme for our colleagues Discounted gym membership with some of our healthcare providers Health cash plan that allows you claim cash back on everyday treatments 22 days holiday (this increases with length of service) plus a buy back holiday scheme Discounts and savings on products & services to support your day-to-day living Life assurance cover Professional membership subscriptions 24/7 digital GP service with our healthcare provider Our discretionary bonus scheme that recognizes individual and team performance across the business What will your day look like as a Call Centre Agent? Make inbound and outbound calls, contacting customers with overdue accounts to negotiate settlements on outstanding payments To record all customer contact accurately on the collections system Treat all customers fairly, professionally and at within legislation and codes of practice Deal with general account enquiries and take routine payments from customers Update account information (address / contact details, bank details and payment method) As a call centre agent you will liaise with other departments on behalf of customers to resolve problems A few things about our Call Centre Agent roles: Youve got strong communication and listening skills, including a friendly telephone manner Demonstrate resilience when having challenging conversations You really care about the customer and what to support them to solve their problems quickly Youre PC literate and know how to use Word, Excel and Outlook Experience within a contact centre but applicants with other customer service experience are welcome to apply as we will provide you with training. As part of the Ascent on-boarding process all successful applicants are required to complete the Irwin Mitchell Group employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Irwin Mitchell Group, existing employees, clients, partners and other stakeholders. Start date for this role is 28th May, 2024.