About Everflow At Everflow, we’re redefining the utility industry. We're an award-winning, fast-growing company, delivering exceptional and environmentally friendly water and waste services to businesses across the UK. Our mission is to simplify utilities, saving our customers time, money, and energy so they can focus on what matters most: achieving their business goals. Everflow isn’t like other companies. Sure, we have perks like free coffee, break rooms, and ping pong tables, but what truly sets us apart is our values. We encourage our people to be their authentic selves and embrace the freedom to innovate. At Everflow, it’s not just about delivering exceptional results for our customers; it’s about cultivating a fulfilling, balanced work environment where great things happen. Role Overview We are seeking a Service Advisor to join our Site Works Team in Peterlee. In this role, you will be instrumental in a dynamic, fast-paced environment, ensuring the accurate and timely management of multi-utility on-site processes. You will serve as the primary point of contact for all site works queries and issues, delivering exceptional customer service and operational support. What You’ll Be Doing: Liaising with suppliers to secure optimal outcomes for customers. Tracking contract status to ensure timely execution and compliance with legal, regulatory, and company standards. Placing and monitoring customer orders and resolving provisioning issues with wholesalers when necessary. Coordinating with suppliers and internal departments to address billing issues, customer queries, and data discrepancies. Supporting daily critical tasks and controls to improve site work processes, reduce risk, and enhance quality. Maintaining accurate and consistent data across systems and processes. Resolving customer queries and proactively engaging with customers and suppliers to ensure timely resolution. Acting as the primary contact for all site work enquiries, addressing discrepancies and disputes professionally and promptly. Meeting KPI targets while identifying and driving process and system improvements related to site works. Assisting with bug resolution, audits, and compliance requirements, and providing necessary support and documentation. Collaborating with operational teams and other departments to ensure seamless service delivery and customer support. Contributing to team meetings, sharing best practices, and promoting a collaborative team environment. Providing flexible support to other operational teams, including handling customer calls when required. Who we’re looking for: A collaborative team player with a positive attitude, capable of working independently and as part of a team in a fast-paced environment. Customer-focused with a commitment to providing excellent service. UK Multi-Utility Industry knowledge (desirable). Ability to prioritise and manage workload effectively. Capable of performing well under pressure. An aptitude for problem solving, driving process improvements, and maintaining a positive and proactive attitude towards change. Experienced in effectively handling customer communications, both written and verbal. Strong analytical skills and attention to detail. Excellent communication and interpersonal skills. Proficiency in MS Office Suite, particularly Excel. High level of accuracy and attention to detail. Strong organisational and time management skills. Adaptable and able to handle multiple priorities effectively. Flexibility to meet changing demands.