Salary: £28,000 - 28,000 per year Requirements: Strong IT skills, including Microsoft 365, Excel and Word The ability to produce, interpret and present clear management information Excellent communication and interpersonal skills Confidence handling data and identifying meaningful patterns Proven organisational skills, with the ability to manage competing workloads when required Strong analytical, mathematical and statistical capability High attention to detail and a process-driven approach (Preferred) Experience in real-time monitoring or workforce management (Preferred) Experience in outsourced or IT service provider environments (Preferred) Familiarity with RingCentral or NICE InContact systems (Preferred) Familiarity with Centrical Gamification platform (Preferred) Experience with Power BI (Preferred) Awareness of Working Time Directive or Health & Safety legislation Responsibilities: Create schedules aligned to predicted demand Monitor real-time performance and react quickly to trends or anomalies Analyse the previous 24 hours to understand variance and improve forecast accuracy Track schedule adherence using NICE Workforce Management and escalate when needed Maintain Service Desk Engineer schedules to ensure operational coverage Manage WFI rules to maintain SLA performance Produce intraday, daily, weekly and monthly reporting for leaders and stakeholders Support the upkeep of our telephony platform, ensuring skills, profiles and channels remain accurate and effective Support the upkeep of our Gamification platform, ensuring we deliver relevant learning content and incentivise our Service Desk Engineers in their performance Technologies: Excel Support Microsoft 365 Power BI React Office 365 More: At Littlefish, we are seeking an Intraday & Scheduling Analyst to join our vibrant team in Nottingham or Sheffield (Hybrid). This role is pivotal within our Service Desk team as we grow and evolve. We offer a salary of up to £28,000, along with a healthcare cash plan, a referral bonus scheme, access to our LinkedIn Learning platform, and a casual dress policy. Our company values of high performance, passion, and a can-do attitude drive us. We believe in a diverse and inclusive environment where everyone can thrive and be themselves. If you are passionate about making a real difference and working with a dynamic team, we would love to hear from you. last updated 10 week of 2026