Job Description Talented People are hiring on behalf of an industry leader for a Customer Operations Advisor who are going through very exciting growth plans! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, process-driven environment? Our client, a leading leasing organisation, is expanding their Contracts Team and looking for a detail-oriented Customer Operations Advisor to support customers through the crucial final stages of their leasing journey. Job Title: Customer Operations Advisor Location: Just outside Bristol Job Type: Full-time, Permanent Salary: £26,500 with a salary review after probation Office Hours: 09:00 – 17:30 Monday – Friday Key Responsibilities: As a vital part of the operations team, you’ll ensure a seamless experience for customers during the contract signing process: Proactively contact customers to advise them of their upcoming vehicle delivery. Request and collect essential documents (e.g. driver's license, bank statements). Send out finance documents tailored to each finance provider’s process. Provide guidance and support to customers throughout the signing journey. Follow up with customers every 24 hours to ensure prompt document return (especially for in-stock vehicles). Carefully check all returned documents for completeness and accuracy (matching signatures, IDs etc). Upload completed documents to finance providers for final approval. Once authorised, hand over the case to the updates team to complete the process. What We're Looking For: What We’re Looking For: Minimum 2 years’ experience in customer service phone based experience Proven ability to build relationships and deliver exceptional customer service Excellent communication skills – both verbal and written. Strong attention to detail and a high level of accuracy. Ability to work efficiently and manage follow-ups in a time-sensitive environment. A customer-first mindset with a proactive approach to solving problems. Previous experience in customer service, admin, or finance-related roles is desirable. Why Join? Be part of a dynamic and growing company with clear progression opportunities. Work in a supportive team environment that values great service and collaboration. Enjoy the satisfaction of helping customers by providing exceptional customer service.