First Choice Homes Oldham (FCHO) have a fantastic opportunity for a Project Support Officer (Known internally as a Contract Delivery Officer) to join our Investment Delivery team. This is a customer focused role where you'll play a key part in supporting the planning, coordination, and delivery of our Investment Programme projects including major works, disrepair, structural works, and component replacements across our housing portfolio. This is a full-time hybrid role where you'll work from one of our central Oldham offices two days a week (Wednesday and Thursday) and will be required to travel to sites at least once a month.
Responsibilities
* Provide administrative and coordination support for the effective delivery of capital investment, major repairs, and improvement works.
* Lead on customer engagement, ensuring excellent communication and a responsive, empathetic approach to enquiries and complaints.
* Attend site meetings, take minutes, and support progress monitoring and reporting.
* Raise purchase orders and support the financial tracking of project spend.
* Assist in preparing project and contract documentation, ensuring accurate and timely records.
* Monitor performance data, track key milestones, and ensure contractor compliance and customer satisfaction.
* Liaise with tenants, contractors, and colleagues to maintain smooth communication and resolve queries effectively.
* Support the procurement and performance management of external contractors and suppliers.
* Provide business support for the Disrepair Manager, ensuring clear communication and accurate reporting.
* Assist with the organization of stakeholder meetings, presentations, and project briefings.
* Support service improvement by identifying trends and contributing to process enhancements.
Qualifications
* Proven experience in business support, contract administration, or project coordination.
* Excellent communication skills – confident dealing with customers, contractors, and colleagues over the phone, in person, and in writing.
* Experience working in a customer service or complaints-handling environment.
* Strong organisational skills, able to manage multiple priorities and meet deadlines.
* A proactive, problem‑solving approach with the ability to identify and resolve issues quickly.
* Experience taking and distributing meeting minutes and supporting site‑based activity.
* Good knowledge of digital administration systems and proficiency in Microsoft Office (Excel, Word, Outlook).
* Attention to detail and accuracy in documentation and financial tracking.
* A collaborative, team‑oriented approach with a willingness to learn and develop.
Desirable (but not essential)
* Knowledge of housing, repairs, or construction administration.
* Experience supporting contract delivery, disrepair cases, or major works projects.
Why join FCHO?
First Choice Homes Oldham (FCHO) is a housing association providing safe, affordable, and high‑quality homes across Oldham and the surrounding areas. We own and manage over 11,500 properties and have the highest regulatory (G1/V1) Governance rating. Every day, we’re proud to make a real difference in our communities. Our work is guided by our Big Plan, focused on providing homes we’re proud of, supporting people to thrive, and creating a great place to work. We care deeply about our customers, our colleagues, and our communities – and we’re committed to delivering services we can be proud of while improving lives across Oldham.
This is a great development opportunity – previous postholders have successfully progressed into Project Surveyor and Project Management roles within FCHO.
What’s in it for you?
* Salary of £31,083 per annum
* 37‑hour working week with hybrid options (2 days in the office: Wednesday & Thursday)
* 30 days’ annual leave, plus one company shutdown day and 8 bank holidays (pro‑rated for part‑time colleagues)
* Option to purchase additional annual leave
* Defined contribution pension scheme with up to 10% employer contribution and salary exchange
* Death in service benefit
* Automatic enrolment into a healthcare cash plan and private health insurance
* Access to Doctorline – 24/7 worldwide GP access for you and your family
* Employee Assistance Programme (EAP) – 24‑hour confidential support
* Access to our colleague benefits platform for discounts and wellbeing tools
* Discounted gym membership
* Professional subscriptions paid (where essential to the role)
* Enhanced maternity, paternity, adoption and sick pay
* Access to an on‑site wellbeing room and café
* Long Service Awards
Interested? If you’re organised, customer‑focused, and want to be part of a team making a real impact through our Investment Programme, we’d love to hear from you.
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