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Job Purpose:
We are looking for a confident and experienced leader to oversee the reception team and daily operations of our Bolton clinic. This key role ensures the smooth running of bothABL Health and Laserase, managing the building facilities, reception services, and administration. This role requires a strategic thinker with excellent leadership, communication, and problem-solving skills to oversee reception services, clinic coordination, and building management.
The role includes providing cover for occasional evenings and weekends as required, including during periods of receptionist absence due to annual leave or sickness.
Duties and Responsibilities:
As the Clinic & Office Manager, you will play a key leadership role in overseeing the day-to-day operations of the Bolton office, ensuring a welcoming, professional, and efficient environment for clients, visitors, and staff. You will manage a small team of reception and clinic staff, handling rota planning, performance oversight, and ensuring cover for holidays and sickness. Responsibilities include reception and customer service, responding to all communication channels (phone, email, social media, and in-person), managing appointment bookings, and supporting seamless service delivery. You will also oversee stock control, facilities management, and financial administration, including petty cash, clinic payments, and reconciliation tasks in line with company policies. A key part of the role involves ensuring compliance with policies, health and safety, and regulatory requirements, including CQC support. You will lead the clinic’s marketing and promotional activities, managing the website and all social media platforms (Facebook, Instagram, etc.) with engaging content and campaigns to increase brand visibility and client engagement. Strategic development is also key – you’ll identify opportunities for service improvement, proactively resolve issues, and drive a high-quality client experience. As a keyholder, you’ll be responsible for opening and securing the premises, helping ensure smooth clinic operations throughout.
What We’re Looking For:
* Results driven mindset– You strive to exceed targets and continuously improve service delivery.
* Problem solving skills– You identify challenges, analyse root causes, and implement effective solutions.
* Critical thinking– You take a structured, logical approach to organizing work and planning clinics.
* Strong leadership– You inspire and support your team, ensuring a positive and efficient workenvironment.
* Excellent communication skills– You confidently engage with staff, clients, and stakeholders.
* Project management expertise– You manage tasks effectively, track progress, and drive initiatives forward.
* Creativity & innovation– You bring fresh ideas to enhance client experiences and service accessibility.
Employee Benefits:
* Birthday Day off
* Flexible Annual Leave scheme
* 37.5 hours working week
* Flu jabs
* Blue Light Card
* Cycle to work scheme
* Leadership and staff away days
* Training and Development
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Wellness and Fitness Services
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