White Goods Engineer - Field Service - North London
Role: White Goods Engineer - Field Service - North London
Company: Pacifica
Location: North London – postcode areas: N, NW, W, UB, HA, E
Job Type: Full-Time, Permanent
Salary: £34,000 – £43,000 basic plus uncapped bonus (OTE up to £50,000+)
Sign‑on bonus: £1,500
About The Role
Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods—including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens—in customers' homes. Covering North London and surrounding areas, you’ll use your expertise and product knowledge to deliver professional, high‑quality repairs, supported by our regional field service teams.
What You’ll Do
* Diagnose and repair at least four core domestic appliance types in customers’ homes.
* Deliver excellent customer service during on‑site visits.
* Use intuitive software to manage your day, order parts and access job information.
* Maintain Pacifica’s high standards in professionalism, reliability and safety.
What You’ll Need
* Minimum 2 years’ experience in the white goods repair sector in a field‑based capacity.
* Up‑to‑date working knowledge in fault diagnosis and repair of at least four of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens.
* Full UK manual driving licence (max 6 points).
What You’ll Get
* Competitive basic salary: £34,000 – £43,000 (based on experience & skill set).
* Salary above inclusive of £7,000 per annum London Weighting for candidates living within the inner M25 area.
* Uncapped performance bonus – OTE up to £50,000+.
* £1,500 sign‑on bonus.
* Modern company van with fuel card and optional private use.
* Tools, uniform, PPE, and tablet provided.
* Ongoing training including manufacturer‑led and City & Guilds Assured courses.
* Up to 33 days’ holiday including bank holidays.
* Company pension and Death in Service benefit (3x salary).
* Employee perks: free Multi‑Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits.
* Daily parts delivery to a secure by‑box near your home.
* Monday to Friday working hours (approx. 9am-5pm) with pre‑planned routes.
* Market‑leading job management software.
About Pacifica
Founded in 2003, Pacifica is the UK’s largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.
Our Purpose
To keep households running while protecting the environment.
Our Vision
To care for our customers’ appliances for a more sustainable world.
At Pacifica, you’re not just an engineer – you’re a trusted professional and a valued part of our national team.
We work with a small selection of the world’s leading manufacturers: Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.
Apply Now
Ready to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year – plus a £1,500 sign‑on bonus.
Not in the right area for this vacancy?
You can register your interest, and we’ll be in touch when a role becomes available near you: business.pacifica.co.uk/careers.
Referrals increase your chances of interviewing at Pacifica by 2x.
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