Company Description
At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
Job Description
As our next Reception Manager, you will…
* Be passionate about guests and delivering exceptional service.
* Bring strong knowledge and experience across front office operations.
* Take a hands‑on, organised, and supportive approach with your team.
* Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
* Be results‑driven and understand what’s needed to achieve hotel goals.
Qualifications
* Ensure all Front Office policies and procedures are strictly followed.
* Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
* Communicate effectively and collaboratively with all other hotel departments.
* Lead by example on shift, setting the tone for the guest experience.
* Ensure all team members understand brand standards and deliver consistently.
* Balance operational, administrative, and colleague needs effectively.
* Oversee group and meeting room bookings alongside the F&B Manager.
* Handle complaints with confidence and empathy.
* Manage staff planning, scheduling, and budget adherence to optimise productivity.
* Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.
* Previous experience in a similar Front Office leadership role is preferred.
* Strong system knowledge, Opera Cloud or similar PMS is a bonus.
* Friendly, approachable, with excellent customer service skills.
* Highly organised with strong attention to detail.
* A positive, team‑oriented leader.
* Able to work effectively under pressure.
* Flexible with working hours, including shifts, weekends, and bank holidays.
* Must have the right to work in the UK.
Additional Information
* Competitive salary and benefits package, including bonus up to 10% annual performance bonus, pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
* Flexible rota.
* Discount Card for Accor Hotels Worldwide.
* Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
* Opportunities for career growth and international development.
* Apprenticeship opportunities.
* A one‑night stay experience to help you understand guest needs.
* A supportive work environment with an engaging team culture.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Reception Manager, you will become part of a friendly team of 40 talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one‑night stay for you to experience this first hand.
Job Type: Full Time
Expected hours: 39 hours per week
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
#J-18808-Ljbffr