Sure City is proud to present an exceptional opportunity for a Security Officer to join one of central London's most prestigious sites, located in the W1S area—where safety, service excellence, and impeccable presentation are non-negotiable.
We are seeking a polished and professional individual who can uphold the highest standards while ensuring the safety and wellbeing of all visitors and staff across both daily operations and specialist events. A strong customer-focused approach and confident presence are essential.
This role includes dedicated coverage of high-value retail environments, including boutiques representing some of the world's most iconic luxury brands—renowned for crafting the most coveted timepieces globally. Discretion, attentiveness, and elevated service standards are vital to delivering a seamless and premium client experience in this setting.
Position Details
Role: Security Officer
Location: London (W1S)
Pay Rate: Competitive
Hours: 48 hours per week
Shifts: Mixed shift rota, including:
Days: Monday to Saturday – 07:00 to 19:00
Occasional Nights/Weekends: As required for site events or operational coverage
Requirements
* Valid SIA Door Supervisor Licence
* Minimum 2 years of security experience
* Physically fit to carry out internal and external patrols; able to stand/walk for extended periods in all weather conditions
* Excellent customer service, communication, and attention to detail
* Proactive and adaptable, with strong IT skills (Word, Outlook, Excel) and confident telephone manner
* Strong incident reporting and written communication skills
* Smart appearance and professional demeanour
* Flexible approach to daily duties and additional site events
* Desirable: First Aid qualification, CCTV licence, ex-Army or ex-Police background
* Must be confident in undertaking 100% of the specified duties
Key Duties
* Delivering service excellence to staff, visitors, and VIPs
* Responding to emergencies and incidents
* Conducting internal and external patrols
* Acting as first aid and fire marshal responder
* Performing Banksman duties for vehicle movements
* Supporting site events
* Managing loading bay and dock office operations
* Carrying out reception duties
* Problem-solving and handling manual tasks when required
* Assisting with last-minute operational requests
Responsibilities
* Demonstrate high-quality guarding and customer service to protect the site, its people, and assets
* Take all necessary measures to maintain site security
* Maintain a smart, well-groomed appearance in uniform and deliver first-class service with vigilance
* Display a friendly, professional, and courteous attitude at all times
* Report any suspicious activity or security concerns immediately to Security Control
* Be customer-facing—polite, positive, and professional with every colleague, tenant, and visitor
* Operate the site CCTV system when required if you hold a valid CCTV licence
* Perform thorough patrols and report all observations and irregularities
* Respond to alarm activations and investigate disturbances
* Write detailed reports on daily activities, incidents, and irregularities
* Carry out escort duties and ad hoc tasks as instructed
* Manage visitor sign-in/sign-out procedures at reception
* Check issued equipment at the start of each shift, including radios and bodycams
* Remain at assigned posts (including salon and loading bays) unless instructed or relieved
* Maintain a high-profile, mobile security presence and stay alert throughout the shift
Job Type: Full-time
Pay: £12.21-£16.04 per hour
Expected hours: No less than 48 per week
Experience:
* Security: 2 years (required)
Language:
* English (required)
Licence/Certification:
* SIA Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person