As an Assistant Store Manager, you will lead a team of Cashiers, Lead Cashiers, and Customer Service Representatives, ensuring that the customer service we provide is always exceptional. You will collaborate with other Assistant Store Managers, sharing responsibilities within the store to gain experience and develop skills in service, risk, and people management. As the first point of contact for customers, you will play a key role in creating fans and enhancing our brand image. Here's what you'll be doing:
* Supporting the Store Manager in supervising the team and all operational activities.
* Inspiring and nurturing colleagues by being a role model for our values and behaviors.
* Assisting customers with complex queries.
* Handling complaints from resolution to closure.
* Coordinating team schedules and providing leadership to Cashiers, Lead Cashiers, and Customer Service Representatives.
* Supporting colleagues' development through our 'Licence to Amaze' scheme.
* Participating in store events such as Kids Rock, Money Zone, and Grand Openings.
* Constantly seeking ways to surprise and delight our customers.
As a bank, risk management is integral to everything we do. We value individuals who take responsibility, act ethically for customers and colleagues, and have the courage to raise concerns. Here's what you'll need:
* A passion for delivering outstanding service and convenience to customers.
* An understanding of the risks associated with your role and their implications for you, Metro Bank, and stakeholders.
* Excellent time management and attention to detail, with the ability to process large amounts of information within deadlines.
* Full operational accountability of the store, with flexibility to work various shifts across seven days a week.
Our promise to you includes:
* A competitive salary, discretionary annual bonus, and a wide range of benefits such as generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
* Comprehensive training to support your success and internal opportunities for career progression, with around 40% of our roles filled through internal promotions.
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