About the Role
We’re looking for a Client Delivery Manager to join our ever‑evolving Enterprise POS Centre of Excellence team and help us unleash the potential of every business.
Responsibilities
- Provide dedicated Point of Sales Integration and Implementation support to Enterprise Merchants and Integrators.
- Manage projects from planning through completion following clear and well‑maintained project plans.
- Establish Customer Delivery development priorities and identify roadblocks. Be accountable for quality, on‑time delivery and client satisfaction of Integrated / Omnichannel products delivery.
- Collaborate with the product organisation on requested product definition changes based on evolving customer needs.
- Work creatively with customers and colleagues to achieve and maintain market‑leading payment solutions.
- Present project reports and updates to key stakeholders at monthly and quarterly business review meetings.
- Act as an escalation point for the customer and colleagues, working with individuals internally and externally to resolve incidents and put in place measures to prevent recurrence.
- Become a subject matter expert on Point of Sale Payments Solution. Maintain and share knowledge with the wider team by producing documentation and training sessions where required.
- Work closely with Implementation Managers, Technical Consultants and commercial colleagues to deliver POS projects.
Qualifications
- Proven background in managing multiple projects & presenting.
- Experience of working within a technical team/role.
- Experience in analysing complex situations and defining solutions.
- Experience in managing relationships between internal and external stakeholders.
- Highly organised with a good eye for detail.
- Creative and forward‑thinking with a good aptitude for problem‑solving.
Bonus
- Multi‑lingual, multi‑cultural (French, German, Spanish, Italian).
- Experience in managing POS payment solutions projects.
- Knowledge of Cloud Services, Salesforce, ITIL and Agile Methodology.
- Overview of APIs / Java Environments / SDK.
- Working knowledge of Operating Systems, e.g., Windows, Linux, Android & iOS and Microsoft Office Applications.
