Customer Service Advisor – Trafford Park
| 8am – 4pm | Mon – Fri | Hybrid, 2–3 Office Days Per Week
We’re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Parkinitially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers.
What you'll be doing:
* Answering inbound calls from homeowners regarding property updates and issues
* Handling high volumes of customer queries with professionalism and patience
* Managing and de-escalating calls from unhappy or concerned clients
* Providing clear and concise updates, logging information accurately
* Learning basic technical knowledge to help guide callers (full training provided)
What we’re looking for:
* Previous experience in a call centre or customer-facing role
* Confident communicator with a calm and composed phone manner
* Able to manage difficult conversations and turn them into positive experiences
* A proactive team player with strong attention to detail
* Comfortable with basic tech and willing to learn on the job
The Details:
* £14.29 per hour (Paid weekly!)
* Location: Trafford Park (2–3 days per week in-office)
* Hours: 8:00am – 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am – 6 pm)
* Hybrid working after training
If you’re someone who thrives under pressure and takes pride in supporting customers through their queries, we’d love to hear from you.
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