Technical Support Engineer / IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS, and Exchange Server is required for a leading IT management solutions provider based in Worthing, West Sussex.
SALARY: £29,000 - £35,000 per annum + Benefits (see below)
LOCATION: Worthing, West Sussex / Hybrid Working (3 Days per Week in the Office in Worthing and 2 Days per Week from Home)
JOB TYPE: Full-Time, Permanent
Job Overview
We have a fantastic new job opportunity for a Technical Support Engineer / IT Service Desk Analyst with solid experience in root cause analysis, data centre architecture, network and application management protocols, network administration, troubleshooting, Windows Server OS, SQL, IIS, and Exchange Server.
In this role, you will manage support cases, troubleshoot issues, and host remote sessions. You will also maintain customer contact, meet SLA targets, and help clients understand system functionality, contributing to a team that values unity, integrity, and quality.
Apply Today
If this job aligns with your skills and career goals, please send your CV promptly for our Recruitment Team to review.
Duties
* Manage support cases
* Troubleshoot customer environments
* Host remote sessions
* Maintain customer contact
* Document bugs and procedures
* Share information with Sales
* Guide junior team members
* Recommend process improvements
* Follow security policies
* Assist in testing patches and updates
Candidate Requirements
Essential Experience
* Root cause analysis
* Data centre architecture
* Network and application management protocols
* Network administration and troubleshooting
* Windows Server OS knowledge
* Experience with SQL, IIS, and Exchange
* Documentation and technical writing
* Customer relationship management
* Communication and organisational skills
* Ability to learn complex topics
* Flexibility and attention to detail
Desirable Skills
* Experience with monitoring tools
* Hands-on experience with Microsoft 365, Azure AD, AWS
* SQL query knowledge
* Awareness of cloud services
* Understanding of Active Directory
* Industry certifications
* Scripting or programming knowledge
* Linux administration
* Awareness of security standards
* Backup solutions and disaster recovery strategies
Benefits
* 25 days of annual leave + bank holidays
* Private medical insurance
* Pension scheme
* Flexible rewards & wellbeing benefits
* Employee Assistance Programme
* Electric Vehicle Scheme + Cycle to Work scheme
* Social events
* Training & Development Opportunities
Candidates must have the right to work in the UK. This position is not eligible for sponsorship.
How to Apply
To be considered, please submit your CV to our Recruitment Team. Your details will be reviewed and, if suitable, forwarded to our Client for consideration. By applying, you consent to this process.
Job Ref: AWDO-P13364
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