Priory Gardens Surgery
Grove View Integrated Health Hub Court Drive Dunstable Beds LU5 4JD
Duties:
* Support and build communication with your GP allocated to your GPA team.
* Call in patient and type up clinical notes for GP.
* Chaperone and witness patient care.
* Support GP with any medical equipment or stock.
* Check GP rota is booked correctly and ensure GP is available to attend meetings set by Business Manager.
* Contact patients and book follow up appointments.
* Follow up DNA patients and issue warnings.
* Process all urgent or routine hospital referrals via ERS within KPI
* Monitor ERS worklist and resolve any queries the allocated hospital may have raised.
* Process all hospital advice and guidance and monitor worklist for response from allocated hospital.
* Monitor daily GP and patient E-mails and action accordingly.
* Undertake activities such as filing/photocopying/typing.
* Monitor daily GP & Admin task via System One and process all tasks within designated deadlines.
* Monitor and action all pathology and imaging results within GP guidelines.
* Monitor and process all incoming electronic letters via SystmOne.
* Summarise and read code all incoming letters in accordance with Surgery Policy.
* Responsible for all Patient's Medical Record are kept to a high standard ensuring all new diagnosis or changes of diagnosis are up to date.
* Summarise and input all clinical data from Lloyds Georges.
* Call and recall your allocated QOF patients, ensuring all element of QOF are completed.
* Perform clinical observations such as blood pressure, ecg, height and weight.
* Supporting patients with online service and booking appointments.
* Work as team ensuring processes is running smoothing between clinicians and external stake holders.
* Ensure all GPA team have completed their mandatory training.
* Any other duties your allocated GP assigns to you.
* To deal with all users of the service e.g. patients, health professionals and family members in
a professional manner, taking care and time to acknowledge and understand their needs.
* To adhere to non-discriminatory policies and to treat patients and work colleagues with
courtesy and respect.
* To promote good team working conditions and understand the needs of the other team
members.
* To follow relevant procedure in calling for the appropriate level of assistance in an emergency.
* To work in accordance with Practice policies and guidelines at all times.
* To work flexibly and effectively within the Practice teams so that essential priority tasks are
* covered and dealt with.
* Other duties as may be required in accordance with this grade of post.
Job Summary
General Practice Assistants (GPAs) support the smooth running of clinics by performing routine administrative and clinical tasks on behalf of the GP, freeing up their time to focus on the patient
GP Assistant
Job Description
* GPA to Practice Partner
* Previous Secretarial experience is Essential
* Treat patients with courtesy and efficiency and provide a helpful response to all enquiries
received.
* To deal with routine verbal information, requests from patients and other callers in person and
on the telephone
* To comply with Data Protection Act requirements for confidentiality of patient information.
* To use NHS net, internet, and e-mail as appropriate and in line with Practice protocol.
* To contribute to training and induction of new staff
* To take responsibility for ensuring visitors to the practice are checked line with the practice policy.
* To participate and contribute to regular and practice Meetings were deemed
necessary.
* To understand the importance of Health and Safety, to familiarise yourself with and follow all
Practice protocols and procedures reporting back problems to line managers immediately.
Personal Specification
Experience
Essential
Experience of dealing with public. Understanding of confidentiality and disclosing information Knowledge and use of Microsoft work Ability to work under pressure, worked with data bases.
Desirable
Experience of working in a GP practice Knowledge of patient administration systems worked as an receptionist/administrator/ HCA basis
Qualifications
Qualifications GCSE grades in English & Maths Qualified to NVQ level 2 / 3.
Working towards GP Assistant or hold a GP Assistant qualification
Report to
GPA Manager
Job Types: Full-time, Permanent
Pay: £13.53 per hour
Benefits:
* Company pension
* Employee discount
* On-site parking
* Store discount
Work Location: In person