Main area: 111, Health Advisor, Call Handler, NHS, Ambulance, Call Centre, Contact Centre, Customer Service Grade Band 3. Contract: Permanent. Hours: 37.5 hours per week (full time and part time options available). Job ref: 278-111HAC-0205-CB.
Employer: South East Coast Ambulance Service NHS Foundation Trust. Location: Crawley HQ. Salary: £24,071 - £25,674 + unsocial hours enhancements. Salary period: Yearly. Closing date: 15/05/2025 23:59.
About the Trust
SECAmb aims to provide high-quality urgent and emergency care. Rated 'Good' by the Care Quality Commission, serving over 4.9 million people across Kent, Surrey, Sussex, and North East Hampshire, handling over 2 million calls annually.
Job overview
Role: 111 Call Handler (Health Advisor) - Crawley
Join your local Ambulance Service and make a difference. Our NHS 111 Call Handlers are from diverse backgrounds, providing vital assistance to callers, from minor ailments to life-threatening emergencies.
We offer comprehensive training and career development, with opportunities to progress within the Trust into roles such as Paramedic or Senior Management.
Ideal candidates
* Caring and empathetic
* Excellent communicators
* Flexible workers
* Motivated to make a difference
Main duties
Handle calls via NHS Pathways, providing advice and directing callers to appropriate services. The role requires resilience, compassion, and the ability to work under stress. It involves shift work, including weekends, with flexible scheduling to promote work/life balance. Note: Applicants must work 3 out of 4 weekends.
Benefits
* Competitive salary with potential to earn up to £30,000
* Enhancements for unsocial hours
* 35 days' leave including Bank Holidays
* Free parking, discounts, training, and development opportunities
Training
Full training provided, including classroom, observation, and mentoring phases, designed to ensure independence in call handling.
Additional information
Applicants will undergo psychometric testing and enhanced DBS checks. Qualifications include GCSEs in Maths and English or equivalent. Experience in customer service, IT skills, and team collaboration are desirable.
We are committed to diversity and inclusion, encouraging applications from underrepresented groups, and providing reasonable adjustments for candidates with disabilities.
Application process
Use your full legal name and provide accurate contact details. The role involves travel between sites. For assistance in alternative application formats, contact recruitment@secamb.nhs.uk. Only shortlisted candidates will be contacted. The Trust reserves the right to close the vacancy early.
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