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Location – Redhill, Surrey. Full time on site.
£35 – 40k with benefits such as bonus, private health, enhanced pension + more.
4 on, 4 off working pattern. 8-8 shifts (1 week on days, 1 week on nights).
This role is working directly for a telecoms service provider, and they are in a continued stage of growth. They are well funded and constantly winning new contracts with both the private and public sector.
These are an exciting company with 250+ headcount and offices all over the world. They work across both public and private sectors, supplying connectivity, communication, and IT solutions to a range of organisations within the maritime, defence, and commercial sectors.
You’ll be joining a team of 10 in the Redhill office and working in the NOC. You’ll be reporting into the head of operations, and at any given time, there will be between 6-10 other engineers on your shift. They currently have 6 x 1st line engineers, 3 x 2nd line engineers, 2 x 3rd line engineers, and a team lead.
In this role, you’ll be working at 2nd line, dealing with escalations that the first line cannot resolve, as well as proactive monitoring of various systems. Some of these systems are bespoke, so it is not expected that you come in knowing everything. We are looking for someone with a solid foundation of knowledge and a willingness to learn new skills. You’ll be liaising with internal colleagues and external customers, so a service provider background is key.
Your background:
Ideally, we’re looking for someone with experience from a sat comms / telecoms company. You may have worked in a similar environment in a customer-facing role. Perhaps you’re already at 2nd line or have been at 1st line for a few years and are seeking to advance your career.
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