Job Description
IT Network & Cabling EngineerPermanent / Full-time**IT MSP (Managed Service Provider) experience essential**Job ProfileLooking for a skilled IT Network & Cabling Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar.This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting, and a strong commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis.Key Responsibilities
* Provide onsite technical support, troubleshooting and maintenance across various client environments.
* Install, configure, and support IT hardware, software and network systems.
* Work with internal teams to escalate and resolve complex technical issues promptly.
* Deliver excellent customer service and maintain high client satisfaction levels.
* Maintain up-to-date documentation of all work carried out and support provided.
* Ensure systems and services meet defined SLAs and customer expectations.
Skills/Experience Essential:
* Experience in an IT Field Engineer role or similar within an MSP
* Strong knowledge and hands-on experience with:
* Active Directory and Group Policy administration
* Windows Server 2008 and above
* Windows Desktop OS (Windows 7 and above)
* Hyper-V setup and administration
* Microsoft 365 tenant setup and administration
* SharePoint Online configuration and support
* Core networking (DNS, routing, switching)
* Firewall configuration (Meraki / Draytek / Sophos)
* Familiarity with VoIP platforms, preferably Gamma
* Experience with Apple device support
* Previous experience with Managed Service Platforms and RMM tools
Desirable:
* Industry-recognised certifications such as MCSE, CCNP, HP ASE
* ITIL Foundation Certificate
* Experience with Cisco or HP networking infrastructure
* Knowledge of scripting (PowerShell, batch files, VBScripts)
* Understanding of Network Security technologies including IDS/IPS
* Experience with desktop imaging tools and software