WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Salary: £13.58 an hour + Sales Incentives/Service Charge (39 Hours a week)
A WORLD OF REWARDS
Smart uniform provided
Free and healthy meals when on duty
Grow your Career
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking
Free Golf Club
Guest Experience Day after successfully passing probation
Free Gym membership for you and 1 family member
Modern and inclusive Team Member's areas
What will I be doing?
As a Reception Shift Leader, you are responsible for ensuring efficient operations of the Front Desk to deliver an excellent Guest and Member experience. A Reception Shift leader will also be required to monitor the appearance and standards of team members. Specifically, you will be responsible for performing the following tasks to the highest standards:
Ensure efficient operation of the Front Desk
Control the flow of customers and orders throughout service
Manage all transactions during service
Ensure all outlets are staffed according to business levels
Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
Maximise sales revenue through up-selling and marketing programmes
Manage guest requests in a timely and efficient manner
Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
A Reception Shift Leader serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Front Office experience in the hotel/leisure/retail sector
Excellent supervisory skills
Excellent interpersonal, communication, and delegation skills
Flexibility to respond quickly and positively to a range of work situations
Calm and organised
Committed to delivering high levels of customer service
Interest in developing others to be part of a winning team
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience as a Duty Manager
Previous experience at Supervisory level
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
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