Customer Hub Service Advisor
Full Time – Hybrid Role (includes weekends)
£28,770 per annum
Do you love great hospitality and brilliant customer service? Do you enjoy solving problems, helping people, and making every interaction a positive one? If so, you could be just who we're looking for.
At Robinsons Brewery, one of the oldest and most respected names in British brewing, our Customer Hub is the first point of contact for our managed pubs and hotels across the North West and North Wales. We don't just answer calls: we're part of the pub teams, helping guests book tables and rooms, answering questions, and making sure every customer's experience starts off on the right foot.
This isn't your average call centre job. We're a small, friendly team who work closely with our pubs, visit them in person, and build real relationships. No two days are the same, and you'll always finish your shift knowing you've made a difference.
About the Role...
One day you might be helping a couple find the perfect pub for their anniversary meal; the next, advising a family on hotel stays, or supporting a pub team with a tricky booking. You'll be:
* Handling calls and emails for our pubs and hotels.
* Helping with bookings, queries, and special requests.
* Offering advice and personal recommendations.
* Building rapport with guests and going the extra mile.
* Spotting opportunities to upsell and add value.
You'll work part of the week from home, and part at our Stockport head office or out visiting pubs in trade, so you'll always feel connected to the people you're supporting.
About You...
We're looking for someone who:
* Can work weekends and bank holidays.
* Has hospitality, bookings or reception experience (desirable).
* Is confident and friendly on the phone and by email.
* Stays calm under pressure, with great organisational skills.
* Can work from home with a strong internet connection (35mbps+).
* Is based in the North West, with a full UK driving licence and vehicle (around 40% of shifts involve travel to pubs or head office).
* Feels comfortable using IT systems (experience with Zonal systems or Zendesk is a bonus).
What We Offer...
* £28,770 per annum.
* Hybrid working: 3 days from home, 2 days in Stockport or out in trade.
* Full training and equipment.
* Ongoing coaching, development and career progression.
* Fun, supportive team environment.
* 35 days' holiday (including bank holidays, pro-rata).
* Private medical insurance & pension plan with life assurance.
* Guaranteed Christmas Day and Boxing Day off.
* Generous staff discounts on food, drink and hotel stays across our estate.
* Free onsite parking at head office.
Hours & Schedule...
* 40 hours per week.
* Shifts between 9am–6pm or 10am–7pm, 5 days out of 7.
* Includes regular weekend work (with two days off during the week).
If you're motivated, friendly, and want to be part of a team that's as passionate about people as it is about pubs, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £28,770.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
* Private medical insurance
* Sick pay
* Work from home
Ability to commute/relocate:
* Stockport SK1 1JJ: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
* driving license and access to own vehicle (required)
Willingness to travel:
* 50% (preferred)
Work Location: Hybrid remote in Stockport SK1 1JJ