Director of Operations – The Lancaster Hospital
37.5 hours per week, permanent. Competitive salary.
The Lancaster Hospital is part of Circle Health Group, a nationwide network of hospitals and clinics performing complex surgery. We are looking for a Director of Operations to join the Senior Management team and oversee non‑clinical operational services.
Responsibilities
* Lead delivery of non‑clinical operational services to ensure safe, efficient, and high‑quality support to clinical functions.
* Engage with patients, consultants, and visitors to promote a positive experience and identify areas for service improvement.
* Ensure all operational departments meet agreed service levels and performance KPIs, including NHS RTT 18‑week standards.
* Set, manage, and monitor departmental budgets, ensuring costs are controlled and aligned with hospital financial targets.
* Attract, retain, and develop a high‑performing operations team, fostering a culture of accountability, learning, and growth.
* Ensure operational areas comply with health and safety legislation, company policies, and NHS Standard Contract requirements.
* Support the Executive Director in identifying and implementing new services, pathways, and revenue‑generating opportunities.
Qualifications
* Proven experience in a senior operational management role within healthcare or a similar regulated environment.
* Degree level education or postgraduate leadership and management qualification, or significant management experience with willingness to undertake a leadership and management qualification.
* Strong leadership, communication, and performance management skills.
* Financial and budget management expertise with understanding of cost control and resource planning.
* Experience with governance frameworks, health and safety regulations, and incident/complaint management.
* Ability to work flexibly, including participation in on‑call duties.
Salary & Benefits
* Competitive starting salary.
* 25 days holiday per year + bank holidays, increasing to 30 days with service.
* Private Pension Scheme.
* Private Healthcare Scheme covering pre‑existing conditions.
* Friends & Family Hospital Discounts.
* Family‑friendly policies, including enhanced maternity, paternity, and adoption pay.
* Non‑contributory life insurance.
* Staff engagement hub with discounts, rewards and voluntary benefits.
* Access to resources, tools and services supporting wellbeing.
* Employee recognition programmes.
* Industry‑leading training and development opportunities.
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