Overview
Who are we?
GWR is the custodian of Brunels railway with a wide network and plans to extend services. We carry more than one hundred million passenger journeys each year to over 275 stations across the South West, from Cornwall and South Wales to London.
We are transforming the way people think about train travel and empower our team of over 6,000 people to make it a great experience for our customers.
Responsibilities
* Delivering a high level of service to customers
* Assisting in the day to day operation of the automatic ticket barriers
* Ensuring customer security and responding to customer enquiries
* Inspecting and issuing tickets
* Addressing customer needs in times of service disruption
* Ensuring the professional appearance of the gateline area by clearing rubbish and keeping walkways unobstructed
* Selling tickets via a mobile ticket machine and associated accountancy processes
You\ll need to be
* Able to deliver exceptional front line customer service
* A self-starter with a can do attitude
* Confident when making decisions
* Able to remain calm yet directive in a crisis
* Able to work to strict procedures
As a minimum you will need to have
* Ability to work as part of a team or independently
* Evidence of numerical ability
* Strong verbal and written communication skills
Working pattern
This role involves working shifts including weekends and bank holidays.
Additional information
After submitting your application, you may be invited to undertake an online situational judgement test. Shortlisted applicants will be invited to a competency-based interview with the hiring manager. The successful candidate will be required to meet medical standards for this role, including drugs and alcohol screening. A Basic DBS check will also be required. Interviews will take place in the week commencing 13 October 2025. Full training is provided at our Training Centre in Swindon with a travel pass to enable travel to the training.
The Reward
In addition to a great team environment and comprehensive training, GWR colleagues enjoy a range of benefits including ongoing development, a defined benefit pension scheme, free rail travel across the GWR network for you and your family, a company-sponsored health care plan, discounted shopping and gym membership, and an employee assistance programme.
We all belong at GWR
This is our vision for providing an inclusive environment for all colleagues, ensuring equal opportunity to access employment. We value diversity and maintain zero tolerance towards prejudice. We celebrate diversity of thought, progressive ways of working, and support flexible working options where possible. If you require additional support to complete your application due to a disability or neurodivergent condition, please refer to our accessibility resources for fair and equal processing.
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