Overview
We are looking for a Field Service Engineer to join our Lab Instruments team. This role involves installation, maintenance, testing and calibration of balances, centrifuges, pure water systems and other associated laboratory equipment at customer sites in Gloucestershire, while delivering excellent customer service. The team consists of 13 engineers and we are looking forward to shaping the future with you. This is a full-time field position, ideally living in Gloucestershire, Warwickshire, Worcestershire or Herefordshire.
Responsibilities
* On a daily basis you will be responsible for providing service and customer support during field and in-house visits
* You will manage all on-site installation, maintenance and test tasks
* The ability to diagnose errors or technical problems and identify effective solutions
* You will produce timely and detailed service reports and issue certificates of analysis for equipment
* Follow company procedures and policies as well as UKAS, ISO, GMP standards on customer sites
* You will work closely with the technical team and share information across the organisation
* Do you enjoy building relationships with customers? You will improve customer satisfaction, help maximise customer retention whilst providing excellent customer service
What will convince us
* You may have experience with balances and metrology, water systems and centrifuges would be beneficial, but extensive training will be given
* Field service experience working in the pharmaceutical, biological or chemical industry following GMP or ISO standards or UKAS-accredited laboratory in a similar role would be desirable; candidates from other industries will also be considered
* Ability to test, troubleshoot and service technical equipment
* Ability to work autonomously and unsupervised
* Ability to work flexibly and efficiently and to adapt quickly to changing work schedules
* Willingness to travel with some overnight stays and holding a full driving licence
* You enjoy building good working relationships and will have strong customer service and communication skills
In order to commence working with us the successful candidate must have the right to work in the UK.
What we offer
As a growing global life science company, Sartorius offers a wide range of benefits:
* Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
* Work-life Balance: Remote options, flexible work schedules
* Making an impact right from the start: Comprehensive onboarding including a virtual online platform even before joining
* Welcoming Culture: Mutual support, team spirit and international collaboration; communities on topics such as coaching, agile working and a women in business network
* Health & Well-Being: Health and well-being support such as healthcare plans and health assessment services
* Intelligent working environment: Working in smart buildings with the latest technology and equipment
Benefits
Attractive Working Conditions
* 37.5 hours working week
* 25 days annual leave plus public holidays
* Annual option to buy, sell or carry over annual leave
* Free parking on site
* Free hot and cold drinks at Sartorius sites
* Fully Expensed Company Vehicle and Fuel Card
Health & Wellbeing
* Competitive benefits package including:
* Private Medical Insurance
* Private Dental Insurance
* Group Life Assurance
* Travel Insurance (Employee Paid)
* Salary Sacrifice Health Assessment Service
* Salary Sacrifice Cycle to Work Scheme
Planning Ahead For Your Future
* Group Personal Pension Plan
* Group Income Protection
* Salary Sacrifice Will Writing Service
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
Experience: IC
Key Skills: MobileIron, Robotics, Field Service, Mechanical Knowledge, Sonography, IP Networking, Schematics, Mechanical Engineering, Medical Imaging, Human Resources, Programmable Logic Controllers, Troubleshooting
Employment Type: Full-Time
Experience: years
Vacancy: 1
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Field Service Engineer Lab Instruments Gloucestershire Warwickshire Worcestershire Herefordshire • Epsom, England, UK
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