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Technical Operations Lead - Cyber Security, Watford, Hertfordshire
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture. For over 25 years, we have supported category-defining enterprise clients that are growing ahead of the market. The company specializes in Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Our culture is collaborative and inclusive, supporting employees to reach their full potential.
Our professionals deliver services based on Milestone’s best practices and service delivery framework, leveraging our knowledge base to execute initiatives that deliver value and continuous improvement. With Intelligent Automation, we accelerate IT transformation, focusing on business objectives and improving employee productivity. With over 3,000 employees serving more than 200 companies worldwide, our mission is to revolutionize how IT is deployed.
Job Overview
We are seeking a highly skilled Technical Operations Lead to join our Cybersecurity Investigations team. This role manages technical operations and ensures the integrity, confidentiality, and availability of digital assets through proactive and reactive cybersecurity measures. The successful candidate will lead a team of professionals and collaborate with global leads and client partners to deliver services for the UK timezone.
This role is 100% remote, based in the UK, with flexible hours to support global operations. It reports to our US-based Service Delivery team and works closely with clients in the UK and US.
Key Responsibilities
* Lead and mentor cybersecurity professionals, fostering a collaborative and high-performing environment through performance management, recruitment, and training.
* Develop team capabilities via training programs, quality assurance activities, and skill gap analysis.
* Oversee daily technical operations, ensuring adherence to client security protocols.
* Manage incident response and forensic investigations, suggesting process improvements.
* Lead global initiatives, including process development, change management, and reporting.
* Stay updated on investigation types and ensure team skills are current.
* Serve as the technical liaison between the client and internal teams, preparing reports and presentations on security trends and risks.
* Monitor scheduling, attendance, and compliance with applicable laws and regulations.
* Address performance and morale issues with management and HR support.
Required Skills and Qualifications
* Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.
* Cybersecurity certification (e.g., CISSP, CISM).
* At least 10 years of experience in cybersecurity operations.
* Minimum of 5 years in active investigation roles within a global enterprise environment.
* Proven leadership of technical teams.
* Strong understanding of cybersecurity frameworks (e.g., NIST, ISO/IEC 27001).
* Proficiency with cybersecurity tools (SIEM, SOAR, SAS, Sandboxes, EDR, cloud tech).
* Knowledge of access control, cloud technologies, data retention, and encryption.
* Excellent problem-solving and communication skills.
* Experience presenting to clients and cross-functional teams.
* Ability to work under pressure.
* Preferred: active participation in cybersecurity communities, knowledge of programming and forensic investigation experience.
Compensation
Compensation depends on individual circumstances, knowledge, skills, experience, licenses, and location.
Our Commitment to Diversity & Inclusion
We aim to create a workplace reflecting the communities we serve, where everyone feels empowered. We are committed to diversity, equity, and inclusion, providing equal employment opportunities and reasonable accommodations for applicants and employees.
We value the unique backgrounds, cultures, experiences, and perspectives each individual brings to our global team.
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