Head of Customer Resolutions, Training and Technical Services
Location: Croydon office location with Hybrid working
Salary: £80,000 to £90,000 per annum plus Civil Service Pension
Contract Type: Permanent
Position type: Full Time
Our client protects millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, they’re ready to help.
They do this by paying their members, by charging a levy and by investing sustainably. Their work has a real impact on people’s lives, so they strive to do it well, with integrity and their future in mind.
Further to an internal promotion, they are delighted to announce that they are looking for a new Head of Customer Resolutions, Training and Technical Services.
Forming part of an inspiring senior leadership team, this position will be responsible for providing motivational, member-focused direction for resolving customer complaints, implementing changes to member data and compensation levels (e.g., in response to legal judgments), and training, quality assuring and providing technical advice to the pensions administration teams and contact centre.
They are looking for an individual that has senior level experience of defined benefit (DB) pensions within at least one of the following areas: complaints handling, training an...