Detailed job description and main responsibilities To provide comprehensive secretarial support to the medical and nursing staff. The job will involve prioritisation of work, booking outpatient appointments via e-referral, answering telephone queries, typing and liaising with GP Practices. Effective management of outpatient and inpatient waiting lists including compliance with the Patient Access Policy and NHS targets to ensure waiting time standards are achieved, taking into account clinical priority. Monitoring and management of incomplete pathways. Possession of audio transcription, GCSE English (Grade C or above) or equivalent is essential. Possession of an AMSPAR Diploma or equivalent would be a distinct advantage and proficient in the use of Microsoft Office. Informal enquiries to: Kellie Smith, Operational Services Manager, Heart Centre, University Hospital of North Midlands, TEL: 01782 675081 Person specification Essential Qualifications Essential criteria Good general education to include GCSE English or equivalent Knowledge, Skills, Training and Experience Essential criteria Secretarial Experience Audio Typing Knowledge of patient administration and other related systems Knowledge of medical terminology Excellent written and communication skills Desirable criteria RTT pathways Knowledge of the hospital EPR systems Supervisory experience Important information about your application All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly. References - please ensure you provide email addresses for all referees for the last three years of employment. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone. Flexible working will be considered in line with Trust policies New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check. We work with 'trac.jobs' to support out recruitment process. If you have any queries regarding this please read this