Would you be proud to deliver excellent customer service? HMRC is seeking a dedicated Customer Service Advisor to join our team.
Role Overview:
As a Customer Service Advisor at HMRC, you will be the frontline support for our customers, providing essential advice and assistance, predominantly over the phone.
Responsibilities:
1. Speaking to customers on the phone, helping them with their questions or issues.
2. Helping customers to pay the correct amount of tax at the right time.
3. Taking payments by phone and via our online services.
4. Creating customer records and keeping them up to date.
5. Using webchat and email to support our customers online.
If you are allocated to our Debt Management team, your duties will also include discussing, calculating, and collecting interest and penalties for late payments or late filing of tax returns. (The team you are allocated to is decided when you are successful in your application.)
Person Specification
What are we looking for?
* No experience is necessary as you will be fully trained, but you should be comfortable talking on the phone and discussing debt with our customers.
* Comfortable writing up notes, as this is mainly a phone-based role.
* Individuals with the drive and passion to make a difference to people’s lives.
* Great verbal and written communication skills in English (and Welsh where required).
* Dedicated to providing brilliant customer service.
* With a can-do attitude and passion for supporting people.
* Resilient and able to work in a demanding and rewarding environment.
* Capable of providing information quickly and clearly.
* Comfortable handling various types of conversations.
* Possess basic maths skills.
See our full advert to watch videos from our colleagues, for working pattern information and for details on information sessions to hear first-hand what the role involves.
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