Customer Service Specialist Role
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* We are seeking a skilled and empathetic Customer Service Specialist to join our dynamic team.
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About the Role
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This is an exciting opportunity for a customer-focused individual to provide exceptional service, resolve issues efficiently, and work in a fast-paced ecommerce environment.
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Your Key Responsibilities:
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* Handle enquiries via email, phone, and live chat to deliver timely and accurate responses.
* Manage day-to-day case load, ensuring effective communication with sellers and internal teams.
* Communicate clearly and professionally with customers and stakeholders at all levels.
* Gain and apply knowledge of ecommerce fulfilment and standard operating procedures.
* Ensure all tasks and system entries are completed accurately and on time.
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About You
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To succeed in this role, you will have:
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* A minimum of 2 years' customer service experience, preferably in ecommerce fulfilment or logistics.
* Strong problem-solving skills, with the ability to identify root causes and resolve issues proactively.
* Excellent communication and interpersonal skills, with a focus on empathy and customer satisfaction.
* A quality- and results-focused mindset, with strong attention to detail.
* Tech-savvy and confident using customer support tools (experience with Zendesk is a plus).
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What We Offer
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As a valued member of our team, you can expect:
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* A competitive salary and bonus structure.
* A modern working setup, with a hybrid model that balances flexibility and collaboration.
* A culture of ownership, learning, and continuous improvement.
* Opportunities for growth and professional development within our dynamic organisation.
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We are committed to creating a positive and inclusive work environment, where everyone feels valued and supported.
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Ready to take your customer service career to the next level?
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