Service Delivery Manager
Hours: Monday to Friday, 08:00 – 17:00
Location: Wakefield, West Yorkshire, WF2
£30,000 - £35,000 & bonus
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This is not just a job — it's a mission-critical role in a 24/7 service-based business where failure is not an option. Clients are demanding, and we share their pain. Every call is an opportunity to deliver excellence — not an inconvenience, but the reason we exist.
We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is ready to lead from the front.
There will be three areas you will be responsible for managing, Pre-planned maintenance (PPM), Reactive and Installations.
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Job Responsibilities:
1. Manage a team of 3 in service delivery.
2. Coordinate and manage 5 mobile engineers across the North Central region
3. Schedule urgent and planned works, ensuring no delays, no excuses
4. Be the first point of contact for clients — professional, positive, and proactive
5. Manage strict deadlines, tight budgets, a...