Overview
Our client is a worldwide leader in their sector. Founded in 1943 in Spain, they are now present in ten countries with more than 10,000 customer-oriented professionals. They develop innovative solutions and products for clients around the world, manufacturing high-quality flexible products from a wide range of 100% recycled material. The company operates 12 plants in 6 countries: 2 in Spain, 1 in Italy, 1 in Luxembourg, 5 in the United Kingdom, 1 in Ireland, and 1 in the Netherlands. They are committed to the circular economy and to reducing environmental impact to achieve “Zero Waste.” The goal is a cleaner atmosphere by eliminating emissions from waste that is currently not recycled.
JOB TITLE: Graduate Customer Service Coordinator
REPORT TO: Customer Services Manager
Overview of Role
Due to increased business and team growth, our client is looking to recruit a client-focused, commercially aware graduate into their team. You will report to the Customer Service Manager and work with a team of experienced individuals who will support your growth in the business.
You will support the external sales team while working as part of the Customer Services team to provide a professional, effective, and efficient link for customers and internal departments. This position requires an exceptional individual who can build effective working relationships both internally and externally. If you can think on your feet in a fast-paced environment with opportunities to progress and grow, this is the role for you. Our client is committed to continually supporting your development within the organisation.
Job Responsibilities
* Responsible for initial technical enquiries from customers – proactively roll out an end-to-end approach to customers’ needs and identify value-added solutions as a result.
* Creating and gaining approval of artwork, originating print stereos, technical drawings & ordering appropriate tooling.
* Preparation of offers and estimates for current and potential customers following the instructions of the Sales Representative and/or the commercial function (pricer).
* Deal with enquiries, quotations (as required), origination, order placement, order checking, order acknowledgements, amendments, complaints, stock management, record keeping and system information updates, in an appropriate, accurate and timely manner.
* Stock management.
* Act as main liaison for allocated client accounts.
* Ensure customers are kept informed of anything relevant (e.g. delivery problems).
* Assist as required in preparation of tenders and account information.
* Train in management of client accounts allocated elsewhere to act as holiday/sickness cover as required.
* Assist as and when required with customer visits.
* When appropriate, to work with customers in development of systems.
* Build relationships with customers and add value to the service provided, by understanding and anticipating the customers’ needs.
* Act as a representative of the company, portraying and promoting an image of professionalism. Attend meetings with Sales Representatives, Plant/Regional Sales and Commercial Manager (Tier 1 meeting).
* Track the development of their customer projects with the technical office.
* Maintain the company Management System (GPT, SSS, SAP, etc) with up-to-date information concerning our customers.
* Attend ad hoc meetings with customers in coordination with the Customer Service Manager or the assigned Sales Rep.
* Proactively initiate the purchase of merchandise.
* Ensure proper tracking of origination costs (Purchase Orders from customers).
* Comply with communication and reporting procedures.
* Handle external and internal claims related to invoicing, pricing, overs &unders and admin errors.
* Actively participate in training program definition and implementation, supporting new training initiatives and reporting any skills that need reinforcement for personal benefit.
Person Specification
* Degree educated.
* Committed to continuous professional development.
* Confident communicator with the ability to develop good working relationships with clients and colleagues.
* Previous experience in a customer-focused/sales or commercial environment would be beneficial.
* Able to communicate effectively both verbally and in writing.
* A flexible and adaptable attitude.
* Able to organise and prioritise workload in order to meet tight deadlines.
* PC literate with working knowledge of Microsoft Office.
* Knowledge of SAP would be advantageous.
Salary
Up to £28,000 DOE
Hours of Work
35 hours per week – 8am–4pm or 9am–5pm (Flexible). Office-based role.
Holidays / Benefits
* 33 days paid holiday including bank holidays.
* Company pension scheme.
* Life Assurance, Company bonus scheme.
* Help towards further qualifications after successful probationary period.
Health and Safety
No current issues to report.
Interview Process
1st Stage: Telephone interview with HR Manager
2nd Stage: Face-to-face interview with HR Manager and Customer Service Manager. Regional Director could possibly attend depending on availability.
How to Apply
To apply please send your CV to candidate@thegraduaterecruitment.co.uk quoting TGR3134.
https://www.thegraduaterecruitment.co.uk/vacancy/graduate-customer-service-coordinator
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