Join to apply for the Field Engineer - Basingstoke role at DeterTech | UK
Description
Department: Operations
Location: UK
Compensation: £32,000 - £34,000 / year
What’s expected of you?
DeterTech are looking for a Field Engineer to install, maintain and remove battery-operated security solutions for our clients. The role will be based in the following sectors: construction, energy, utilities, rail, retail, government and law enforcement and vacant properties. The successful candidate will play a pivotal role in ensuring the functionality, reliability, and satisfaction of our customers through effective maintenance, technical support, and problem-solving. This position is a lone-working and highly rewarding role enabling you to give peace of mind to people and communities, every day.
Key Duties Include:
* Installation and commissioning of security solutions.
* Communicate successfully with site managers and DeterTech ARC to ensure all information is passed on successfully.
* Maintaining all areas where current site security solutions are deployed by conducting battery maintenance, camera reconfiguration, cleaning and servicing.
* Ensure there is a low chance of false triggers during installation and maintenance.
* Be responsible for ensuring all equipment, parts and spares are loaded into your business vehicle ahead of all appointments.
* Ensure all equipment is deployed, positioned and secured on-site.
* Fit, display and remove company signage around the site of installation.
* Conduct thorough quality checks after repairs and maintenance to ensure equipment meets safety and performance standards.
* Respond promptly to customer inquiries and service requests regarding equipment issues.
* Successfully remove all off-hire equipment and pack it into the company vehicle safely.
* Train customers and end-users on proper operation, maintenance, and safety protocols of equipment.
* Conduct workshops and training sessions to enhance customer knowledge and ensure smooth equipment usage.
* Analyze complex technical issues and propose effective solutions to restore equipment functionality.
* Collaborate with engineering and design teams to address recurring problems and improve equipment design.
* Maintain a professional and courteous demeanour while interacting with clients.
Skills & Experience
* 3+ years hands-on experience in a field engineer role or similar
* The ideal candidate will have experience in either telecoms, satellite, electronics, gas and electrics or an engineering background.
* Have a full UK driving license.
* CSCS training and H&S training would be desirable skills.
* Knowledge of wiring/electronics/soldering and experience in alarm installations is desirable but not essential.
Personal Attributes
* Independent and comfortable decision-making on site
* Enjoy a lone-working environment
* Be comfortable using a work iPad to record and comment on all jobs
* Able to perform physical activity on a day-to-day basis
* Strong problem-solving skills and a solution-oriented mindset.
* Excellent communication and interpersonal skills.
* Customer-focused attitude with a commitment to providing high-quality service.
* Detail-oriented approach to diagnosing and resolving technical issues.
* Adaptability to work in diverse and changing environments.
* Ability to work independently and as part of a team.
* Strong organisational skills to manage tasks and assignments effectively
* Patience and empathy when interacting with customers.
Benefits
* 25+ Days of Holiday
* Healthcare scheme
* Company pension scheme
* Employee Assistance Programme
* Life Cover 3x salary
* SmartWater Product Pack
* Buy Holiday Scheme
* Employee Recognition Programme
Seniorities
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
* Industries
* Security Systems Services
Frimley, England, United Kingdom
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