Terminal Duty Manager - Gatwick(16516)
Description
Terminal Duty Manager
We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you
ØHave experience working in a lean environment and are passionate about operational improvement
ØEnjoy leading through empowerment, inspiring others, and driving continuous improvement
The Team
This role sits within our Gatwick team, reporting to the Head of Operations – LGW and forming part of our wider Operations Function. As the on-shift point of escalation for all customer and partnership enquiries, you’ll be the face of easyJet at our flagship base, where no two days are ever the same.
The Role
As Terminal Duty Manager, you’ll be at the heart of our busy Gatwick operation, supporting over 25,000 customers every day. You’ll champion excellence, drive our culture of continuous improvement, and ensure our customers receive the high standards of service they expect. You’ll be the eyes and ears of easyJet, helping us understand where we can improve and embedding positive change for the long term.
Key responsibilities include:
ØActing as easyJet’s process and standards guardian at Gatwick, ensuring operational excellence
ØDriving continuous improvement through objective analysis and constructive feedback
ØDeveloping and deploying standard operating procedures for consistent customer service
ØConducting regular standards assurance audits across Gatwick operations
ØSupporting advance planning and risk mitigation with ground operations, ICC, and customer teams
ØRepresenting easyJet at daily briefings with internal and external stakeholders
ØProactively responding to issues and incidents, encouraging all parties to deliver service excellence
ØProviding leadership support in complex scenarios
Business Area
Ground Operations
Primary Location
United Kingdom-London-London Gatwick Airport
Organisation
Ground Operations
Schedule
Full-time
Unposting Date
19/12/2025, 11:59:00 PM