Company Description
Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller, employing over 24,000 people across Europe. In the UK, Müller develops, manufactures, and markets a wide range of branded and private label dairy products sourced from more than 1,700 British farmers. The Müller brand is ranked No.7 in The Grocer's Top 100 list of Britain's Biggest Brands and is the 7th most chosen brand in the UK.
Job Description
We are recruiting for a Telephony Engineer. Müller has been a household name in the UK for over 30 years and continues to grow, with over 208 million product pickings annually from supermarket shelves.
The successful candidate will be an experienced subject matter expert in unified communications, designing and planning video and voice solutions for the Müller Group. Responsibilities include troubleshooting, installing, implementing, and administering telephony/UC systems, as well as providing third-level support. You will advise on best practices and ensure secure, efficient voice solutions for business projects.
Key Responsibilities
- Support telephony systems such as Unify and Cisco UCM, including legacy systems.
- Manage PBX applications like Call Routing, Voicemail, Call Recording, Fax & SMS Management.
- Administer, monitor, and troubleshoot Voice technologies and platforms.
- Conduct change management and risk assessments.
- Collaborate with external suppliers on voice planning, implementation, and support.
- Work with IP and telephony concepts.
- Plan, implement, and support new systems.
- Ensure voice solutions are robust and future-proof.
- Provide implementation services for voice-related projects.
- Contribute to defining the Group's Unified Communications Standards.
- Perform regular maintenance and patching.
- Deliver third-line support.
- Manage projects and provide technical consultancy.
- Provide training and documentation.
- Support systems out of hours on a rota basis.
- Manage relationships with support providers and vendors.
Skills & Experience
- Minimum 5 years in IT roles.
- Degree in IT or related discipline preferred but not essential.
- Experience with PBX migrations.
- Strong knowledge of video & voice technology, Unify Hipath, Cisco UCM.
- Troubleshooting skills using tools like Wireshark.
Müller offers competitive benefits including salary, bonus, healthcare, pension, life assurance, employee assistance, generous leave, flexible benefits, and discounts across retailers.
To apply, visit www.mullercareers.co.uk. #J-18808-Ljbffr