Job Description
Job Description
A Healthcare Company in Long Beach is in the immediate need of a Medical Front Office Specialist. The Medical Front Office Specialist must have 1 – 2 years of experience in a medical office setting. The Medical Front Office Specialist will be tasked with duties assigned by the Office Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Welcome patients and visitors in a friendly, professional, and courteous manner both in person and on the telephone.
• Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability.
• Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record.
• Assist patients with checking in and registration in new online system answering questions as needed.
• Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts.
• Checks/verifies patient’s insurance eligibility/sliding fee status prior to and at each visit.
• Communicates appointment changes to patients and staff.
• Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.
• Assist patients with patient portal – showing them how to sign up, send messages, have telehealth visits, etc.
Receptionist Duties, Concierge Services, Answering Multi-Line Phone System, Switchboard - Phones 1 - 10 Lines, Answering Inbound Calls, Insurance Verifications