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Customer Care Advisor
Location: Bridgwater
Salary: GBP 24k
Type: Long-term Temporary
Working hours: Monday to Friday, 08:30 - 17:00 (Hybrid)
Hawk 3 Talent Solutions is seeking a proactive and professional customer care advisor for our client based in Bridgwater. This role is essential in maintaining and developing product sales.
Key Responsibilities
1. Provide professional and timely responses to customer inquiries through all communication channels (email, phone, social media, etc.)
2. Manage the end-to-end order cycle using ERP systems, including stock availability, order placements, and delivery status updates
3. Address and resolve customer complaints effectively
4. Keep customers informed about outstanding projects and updates
5. Collaborate closely with the Supply Chain and Sales Managers to optimize order processing and achieve sales targets
6. Support the external sales team and suggest opportunities for service improvements
Key Skills
1. Excellent communicator with the ability to build strong relationships
2. Strong organizational skills and the ability to multitask effectively
3. Proactive, professional, and confident, with a strong sense of initiative
Closing date: 01.06.2025
Hawk 3 Talent Solutions operates as an employment agency on behalf of its client.
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Additional Details
* Seniority level: Entry level
* Employment type: Temporary
* Job function: Other
* Industries: Advertising Services
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