Job Title: Debt Specialist/Supervisor
Reporting to: Head of Advice Services
Salary: £33,000 FTE, 36 hours
Pro rata £19,800
Work Pattern: 3 days / week, Mon–Weds
12-month Fixed Term Contract
Location: Elmbridge West, Walton on Thames, KT12 1BU
Role Purpose
To deliver comprehensive, client-focused debt management advice and support
Key Responsibilities
* Manage debt casework with professionalism and care
* Attend weekly outreach session and fulfil funder obligations
* Help supervise volunteer debt case work and complete a monthly IFR
* In conjunction with Case Checkers and Advice Session Supervisors, help monitor the quality of advice given to debt clients and identify where further support is needed.
* To contribute to reporting for CAEW and our funders
Other
* Attend regular meetings of paid and unpaid staff as required
* Ensure that Citizens Advice and the office’s policies in relation to confidentiality, equal opportunities and anti-discrimination are observed and actively promoted
* Abide by Health and Safety policies and procedures and share responsibility for your own safety and that of colleagues, clients, and visitors to the office
* Undertake any other duties as are necessary to ensure the effective delivery and development of the service and which are commensurate with the responsibilities of this post
Person specification
Essential
* Accredited Debt Casework specialist
* A thorough knowledge of benefit and debt management advice gained through working/volunteering at Citizen’s Advice
* Experience of working to prescribed quality standards
* Ability to communicate effectively both orally and in writing
* Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment
* Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
* A flexible approach and the ability and willingness to work as part of a team
* Ability to monitor and maintain recording systems and procedures, using IT as appropriate
* Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies
Desired
* Qualified DRO Intermediary
* Experience of supervising staff or volunteer workers to achieve required standards
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