Overview
Permanent from £24,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working. Southampton, Store Support Office. We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as a Product Content & Merchandising Assistant and you'll be a big part of this.
Role Purpose: As a Product Content & Merchandising Assistant you will support the collation, creation and updating of product information on our website. You will have a direct impact on our customers by providing accurate product page information and applying delivery options to offer the best online experience. A key part of this role is to maintain product data to ensure customers can shop with ease and ultimately purchase the product with confidence.
Responsibilities
* Support the Content & Merchandising team in executing their content strategy and launch new products on time.
* Collate, review and validate imagery, copy, and data ensuring accuracy and quality against set guidelines.
* Communicate project status updates in weekly meetings with internal stakeholders.
* Collaborate with the team to prioritise supporting tasks based on demand and project activity.
* Request and correct product updates via a workflow system.
* Maintain a persistent focus on customer needs, enhancing customer experience through high-quality content.
* Follow set process, principles and guidelines to maintain a consistent onsite customer journey.
* Support resolution of systemic data discrepancies and raise system issues via our internal IT service desk.
* Process daily tasks including product maintenance, delivery updates, product removals, promotions and website trading restrictions.
* Support marketplace launch, new categories and request data model amendments such as adding to our list of values.
* Good communication and customer service skills.
* Strong time management and organisation.
* Customer focused.
* Excellent attention to detail and confident in transposing data into systems.
* Willingness to learn and develop new skills, seeking feedback and using it to improve performance.
* Ability to work well in a collaborative team environment.
* Comfortable using Excel for organising data and basic reporting.
* Ability to prioritise tasks based on project demands and manage own time effectively.
* A working knowledge of tools like Riversand (PIM), Asset Management (DAM) and Photoshop is an advantage but not essential as full training will be provided.
What's in it for me?
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
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