Join Our Team as a Communications and Engagement Officer
Location: Norfolk (with travel across the county). Hybrid working from one of our locations and from home available by agreement.
Contract Type: Permanent
Salary: £30,000
Hours: Full time – 37 hours per week
Annual Leave: 25 days plus bank holidays (inc. two days in August and three days between Christmas and New Year for office closure)
Application Deadline: Friday 5th December – 5pm
About Us
At Norfolk Citizens Advice, we put people at the heart of everything we do. Our team is driven by compassion, integrity, and a commitment to making a positive difference across Norfolk. We’re proud of our reputation for delivering free, high-quality, accessible advice and support to those in need—and even prouder of the dedicated people who make it happen.
The Role
We’re looking for a dynamic Communications and Engagement Officer to help create and deliver our communications, branding, and stakeholder engagement. You’ll be a natural communicator who can inspire and connect with diverse audiences—from local residents to business leaders. Your work will help tell our story, amplify our impact, and support key fundraising initiatives.
You’ll be working with our Development and Fundraising Manager helping to shape and communicate our major projects, events, and campaigns. This is a varied and rewarding role where your ideas and initiative will be valued.
Key Responsibilities
• Deliver clear, compelling communications that reflect our values and impact.
• Manage digital channels and create engaging social media content.
• Maintain a 12-month campaigns diary and oversee branded materials.
• Act as a key contact for media and stakeholder enquiries.
• Support fundraising projects including our Patrons’ Club and business supporter network.
• Organise major events such as the AGM and staff conferences.
• Produce powerful case studies and data for impact reporting .
About You
Essential:
• Excellent digital and social media skills.
• Confident communicator with presentation experience.
• Able to work independently and as part of a remote team.
• Comfortable working with senior stakeholders.
Desirable:
• Experience in charity, public sector, or commercial communications.
• Fundraising and donor engagement experience.
• Design and promotional material production.
• Project management experience.
Other Requirements
• Based in Norfolk and able to travel across the county.
• Willing to work occasional out-of-hours, supporting events.
• Subject to a probationary period.